Lansweeper
Are you passionate about building strong customer relationships and driving product adoption for enterprise clients? Do you thrive in a fast-paced, highly technical SaaS environment and love solving customer challenges? If you enjoy taking ownership of customer outcomes and have a knack for aligning business goals with customer needs, this is the perfect role for you.
We are looking for a
Customer Success Manager (CSM)
to focus on
onboarding, driving adoption, and retaining
our enterprise customers. As a CSM, you will act as a trusted advisor to your customers, ensuring they achieve value from our solutions, and identifying opportunities for growth and expansion.
Key Responsibilities
Onboard and Drive Adoption:
Manage the
onboarding
process for new enterprise customers, ensuring a smooth transition to our platform Develop
customer success plans
to align with customer business goals and drive product adoption Customer Engagement and Relationship Management: Regularly engage with strategic customers through meetings, QBRs, and check-ins to
monitor their success and satisfaction Build and nurture
trusted, long-term relationships
with key stakeholders and decision-makers Customer Advocacy and Issue Resolution:
Act as the
customer advocate
internally, ensuring customer needs and expectations are addressed by cross-functional teams Manage escalations proactively and work closely with Support, Product, and Engineering teams to
resolve issues quickly and effectively Identify Growth and Expansion Opportunities:
Partner with Sales to identify
upsell and expansion opportunities
within your portfolio of customers Ensure your customers understand the full potential of our platform and
encourage cross-product adoption Proactively Manage Customer Health and Retention:
Monitor key customer health indicators and
mitigate churn risks
by addressing challenges early Develop strategies to
maximize customer satisfaction, retention, and loyalty Qualifications
3-5 years of experience
in a customer-facing role, preferably in Customer Success, Account Management, or Consulting Proven ability to
onboard, drive adoption, and retain enterprise-level customers
in a SaaS environment Strong
communication and interpersonal skills , with the ability to engage with executive-level stakeholders Technical aptitude
to understand and explain complex SaaS solutions Self-starter
with excellent time management skills and the ability to work autonomously Experience with
CRM systems and/or Customer Success platforms
(Gainsight preferred) Preferred Skills
IT and SaaS experience
with a background in onboarding cloud products Familiarity with
Jira, Confluence, and Office 365 Knowledge of
networks, protocols,
and technical infrastructure is a plus A
commercial mindset
with a strong focus on customer outcomes Bilingual Spanish and English a plus What We Offer
A fast-paced,
high-growth environment
where you can make a real impact Opportunities for
career advancement
and continuous learning A
collaborative, customer-first culture
that values innovation and teamwork Competitive salary, performance-based bonus, and comprehensive benefits
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you!
Apply today and join us in building an exceptional customer experience for our enterprise clients.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
We are looking for a
Customer Success Manager (CSM)
to focus on
onboarding, driving adoption, and retaining
our enterprise customers. As a CSM, you will act as a trusted advisor to your customers, ensuring they achieve value from our solutions, and identifying opportunities for growth and expansion.
Key Responsibilities
Onboard and Drive Adoption:
Manage the
onboarding
process for new enterprise customers, ensuring a smooth transition to our platform Develop
customer success plans
to align with customer business goals and drive product adoption Customer Engagement and Relationship Management: Regularly engage with strategic customers through meetings, QBRs, and check-ins to
monitor their success and satisfaction Build and nurture
trusted, long-term relationships
with key stakeholders and decision-makers Customer Advocacy and Issue Resolution:
Act as the
customer advocate
internally, ensuring customer needs and expectations are addressed by cross-functional teams Manage escalations proactively and work closely with Support, Product, and Engineering teams to
resolve issues quickly and effectively Identify Growth and Expansion Opportunities:
Partner with Sales to identify
upsell and expansion opportunities
within your portfolio of customers Ensure your customers understand the full potential of our platform and
encourage cross-product adoption Proactively Manage Customer Health and Retention:
Monitor key customer health indicators and
mitigate churn risks
by addressing challenges early Develop strategies to
maximize customer satisfaction, retention, and loyalty Qualifications
3-5 years of experience
in a customer-facing role, preferably in Customer Success, Account Management, or Consulting Proven ability to
onboard, drive adoption, and retain enterprise-level customers
in a SaaS environment Strong
communication and interpersonal skills , with the ability to engage with executive-level stakeholders Technical aptitude
to understand and explain complex SaaS solutions Self-starter
with excellent time management skills and the ability to work autonomously Experience with
CRM systems and/or Customer Success platforms
(Gainsight preferred) Preferred Skills
IT and SaaS experience
with a background in onboarding cloud products Familiarity with
Jira, Confluence, and Office 365 Knowledge of
networks, protocols,
and technical infrastructure is a plus A
commercial mindset
with a strong focus on customer outcomes Bilingual Spanish and English a plus What We Offer
A fast-paced,
high-growth environment
where you can make a real impact Opportunities for
career advancement
and continuous learning A
collaborative, customer-first culture
that values innovation and teamwork Competitive salary, performance-based bonus, and comprehensive benefits
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you!
Apply today and join us in building an exceptional customer experience for our enterprise clients.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.