Global Technical Talent
Primary Job Title:
Customer Care Representative
Alternate/Related Job Titles: Call Center Representative Patient Support Specialist Customer Support Associate - Healthcare Location:
Lenexa, KS
Onsite Flexibility:
Onsite
Contract Details: Position Type:
Contract Contract Duration:
1 month Start:
08/18/2025 End:
09/12/2025 Shift/Time Zone:
First Shift, Monday - Friday, 7:00 AM - 3:30 PM Central Time
Job Summary: The Customer Care Representative plays a vital role in delivering exceptional service to patients and healthcare clients. This role is responsible for managing routine health-related inquiries across multiple communication channels such as phone, email, chat, and AI platforms. The ideal candidate will be empathetic, organized, tech-savvy, and passionate about maintaining patient confidentiality while helping to ensure a seamless customer experience.
Key Responsibilities:
Handle inbound and outbound health-related customer service inquiries Respond via voice, email, chat, and automation channels using set scripts and procedures Deliver courteous and empathetic communication when discussing sensitive health information Maintain complete confidentiality of patient data in compliance with all health and privacy guidelines Assist in reporting test results and resolving questions related to tests and services Identify and escalate service failures or customer concerns as needed Support assigned client groups according to evolving business needs Ensure accurate documentation and follow-up on all communications Embrace continuous improvement in processes and digital tools Make and accept calls while multi-tasking efficiently Participate in all scheduled work shifts with punctuality and consistency Required Experience:
1 year of related customer service experience Nice-to-Have Experience:
Experience in healthcare or laboratory environments Background in digital-first or omnichannel customer support Familiarity with customer satisfaction metrics and service-level goals Required Skills:
Customer service excellence Verbal and written communication Multichannel support (phone/email/chat) Preferred Skills:
Proficiency in Microsoft Outlook and Excel Experience with chat platforms and AI tools Strong multitasking and organization Ability to handle sensitive medical information with empathy Continuous improvement mindset Additional Skills:
Ability to lift up to 50 lbs Ability to sit for extended periods Comfortable walking up/down stairs Efficient typing and email communication Outbound and inbound call management
Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, they offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, they're committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-24506 #gttqst
Customer Care Representative
Alternate/Related Job Titles: Call Center Representative Patient Support Specialist Customer Support Associate - Healthcare Location:
Lenexa, KS
Onsite Flexibility:
Onsite
Contract Details: Position Type:
Contract Contract Duration:
1 month Start:
08/18/2025 End:
09/12/2025 Shift/Time Zone:
First Shift, Monday - Friday, 7:00 AM - 3:30 PM Central Time
Job Summary: The Customer Care Representative plays a vital role in delivering exceptional service to patients and healthcare clients. This role is responsible for managing routine health-related inquiries across multiple communication channels such as phone, email, chat, and AI platforms. The ideal candidate will be empathetic, organized, tech-savvy, and passionate about maintaining patient confidentiality while helping to ensure a seamless customer experience.
Key Responsibilities:
Handle inbound and outbound health-related customer service inquiries Respond via voice, email, chat, and automation channels using set scripts and procedures Deliver courteous and empathetic communication when discussing sensitive health information Maintain complete confidentiality of patient data in compliance with all health and privacy guidelines Assist in reporting test results and resolving questions related to tests and services Identify and escalate service failures or customer concerns as needed Support assigned client groups according to evolving business needs Ensure accurate documentation and follow-up on all communications Embrace continuous improvement in processes and digital tools Make and accept calls while multi-tasking efficiently Participate in all scheduled work shifts with punctuality and consistency Required Experience:
1 year of related customer service experience Nice-to-Have Experience:
Experience in healthcare or laboratory environments Background in digital-first or omnichannel customer support Familiarity with customer satisfaction metrics and service-level goals Required Skills:
Customer service excellence Verbal and written communication Multichannel support (phone/email/chat) Preferred Skills:
Proficiency in Microsoft Outlook and Excel Experience with chat platforms and AI tools Strong multitasking and organization Ability to handle sensitive medical information with empathy Continuous improvement mindset Additional Skills:
Ability to lift up to 50 lbs Ability to sit for extended periods Comfortable walking up/down stairs Efficient typing and email communication Outbound and inbound call management
Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, they offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, they're committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-24506 #gttqst