Mass General Brigham (Enterprise Services)
Home Base Texas Veteran Outreach Manager
Mass General Brigham (Enterprise Services), Boston, Massachusetts, us, 02298
Overview
Summary: Responsible for developing and managing outreach programs aimed at supporting patients and connecting them with community resources and behavioral health services. Works to enhance patient access to care through partnerships with external agencies and community organizations, improving overall patient outcomes and well-being. Provides education and guidance to ensure patients receive appropriate support throughout their care journey. This role is remote but local to the Houston Texas area. Must have reliable transportation to travel regionally. Some nights and weekend work required. This position requires Patient Care.
Responsibilities
Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
Develops and implements outreach strategies to enhance patient engagement and ensure under-resourced populations have access to essential care.
Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
Provides education and guidance to patients and families regarding available community services and how to access them.
Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.
Education Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Experience
Must have some proven/successful management experience
Leadership experience strongly preferred
Military experience required
Must have an honorable discharge (proof of DD 214 required)
Experience within a hospital or healthcare setting 3-5 years preferred
Knowledge, Skills and Abilities
Excellent communication and interpersonal skills for working with patients, families, and community partners.
Ability to conduct needs assessments and develop effective outreach plans.
Strong organizational skills and attention to detail in tracking and managing program activities.
Ability to handle sensitive information with discretion and maintain patient confidentiality.
Problem-solving skills to address barriers to patient care and access.
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Equal Opportunity Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr
Responsibilities
Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
Develops and implements outreach strategies to enhance patient engagement and ensure under-resourced populations have access to essential care.
Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
Provides education and guidance to patients and families regarding available community services and how to access them.
Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.
Education Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Experience
Must have some proven/successful management experience
Leadership experience strongly preferred
Military experience required
Must have an honorable discharge (proof of DD 214 required)
Experience within a hospital or healthcare setting 3-5 years preferred
Knowledge, Skills and Abilities
Excellent communication and interpersonal skills for working with patients, families, and community partners.
Ability to conduct needs assessments and develop effective outreach plans.
Strong organizational skills and attention to detail in tracking and managing program activities.
Ability to handle sensitive information with discretion and maintain patient confidentiality.
Problem-solving skills to address barriers to patient care and access.
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Equal Opportunity Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr