Fujifilm
Position Overview
The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics. The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI – I ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding. The SCC, MI – I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI – I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations. The Senior Clinical Consultant, MI – I is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II. Company Overview
At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description
Duties and Responsibilities: Lead projects as the project lead consultant on behalf of customers and company personnel. Coordinate training events by making appropriate contacts within HCUS and at customer sites. Provide feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication. Assess the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes. Provide ongoing support to resolve application-related and image quality concerns on both a product and system level. Work closely with interpreting physicians, clinicians, and other professional staff to ensure proper and efficient operation of Fujifilm products. Create, provide and maintain documentation to support customer training. Provide additional training and consultation at a charge, contributing to Professional Services revenue goals. Collaborate with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. Participate in teaching and training customers remotely or via travel consistent with the position’s requirements and the needs of HCUS customers. Provide clinical expertise, workflow analysis, report configuration (CV), end-to-end testing, for upgrades and new implementations. Identify process changes to improve efficiency and customer satisfaction. Ensure compliance with all applicable requirements of the company’s quality management system. Maintain effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). Participate with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Report internal/external information and activities that may impact customer satisfaction and HCUS’s future business activities. Adhere to the Company’s quality and regulatory compliance requirements and ensure all duties are performed according to established policies and procedures. Maintain a safe work environment and take corrective action, where appropriate. Participate on various internal and external committees and identify performance improvement and strategic planning teams. Provide clinical experience, workflow analysis, and end-to-end testing for upgrades and new implementations, and mentor Clinical Consultant MI-I and II. Provide telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC). Participate in Clinical Validations Testing for each software release to enhance release accuracy. All other functions and responsibilities assigned by management. Mentor Clinical Consultant MI-I and II. Comply with applicable FDA medical device regulatory requirements, ISO 13485 and other laws, regulations, and standards. Comply with and pass vendor credentialing requirements to access hospitals and facilities. Qualifications
Professional Experience: 5-10 years of progressive experience in medical technology, PACS administration or healthcare industry; experience in Cardiology or Radiology preferred. Required 2 years’ experience with FUJIFILM Medical System products (SYNAPSE, PACS, RIS, CV, Digital Radiography, Ultrasound and Digital mammography). (CV) Registered in one or more of the following: (Preferred) Registered Diagnostic Cardiac Sonographer (RDCS) experience in: Transthoracic Echo, Transesophageal Echo, Stress Echo, Dobutamine Stress Echo, Pediatric Echo, Fetal Echo, ECG (CV) Registered Vascular Technologist (RVT) experience in Non-invasive procedures (CV) Registered Nuclear Medicine Technologist experience in MPI, MUGA, PET (CV) Registered Nurse Cardiac experience in Cath, Peripheral Angiography, Electrophysiology Lab experience and ECG (Rad) ARRT Registered Radiology Technologist experienced in digital imaging (Preferred) Professional presence and ability to prioritize and manage multiple functions Proven experience in related field; healthcare or software IT industry background a plus Medical imaging background with excellent written and verbal communication skills Ability to collaborate with end-users and clinical supervisors; strong troubleshooting and end-user computer skills Proficiency with Microsoft Office (Word, Excel, PowerPoint) Demonstrated ability to work in a fast-paced environment Education/Certification Requirements: Associate’s degree in computer science, engineering, or relevant field required. Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred. Special Skills and Other Requirements: Proven IT/Healthcare field experience Proficient diagnostic and problem-solving skills Strong communication, organizational, and time-management skills Provide customers with high-quality products and services Understand and apply quality management system processes Promote company standards of business conduct; demonstrate teamwork Adequate problem-solving skills; ability to work independently Team role model The above description covers general content and requirements; the position may include additional duties as required Key Performance Indicators
Compliance with all Senior Clinical Consultant MI duties and company trainings and expense reports Maintain product knowledge including SWAT Adherence to customer satisfaction goals Physical Requirements
The position requires the ability to perform the following physical demands and/or have the listed capabilities: Sit 75-100% of work time Operate keyboards and items with hands up to 100% of work time Stand, talk, and hear up to 75% of work time Lift and carry up to 10 pounds up to 20% of work time Walk long distances and use stairs Close vision within 20 inches Travel
Up to 75% travel required, based on business need Salary and Benefits
$85,500.00 - $106,364.00 (depending on experience) + 10% Bonus Opportunity Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-REMOTE FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313). Job Locations US-Remote Posted Date 2 weeks ago (9/2/2025 4:06 PM) Requisition ID 2025-35234 Category Customer Service/Support Company (Portal Searching) FUJIFILM Healthcare Americas Corporation
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The Senior Clinical Consultant, MI - I (SCC, MI - I) has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics. The Senior Clinical Consultant, MI - I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. The SCC, MI – I ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding. The SCC, MI – I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI – I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations. The Senior Clinical Consultant, MI – I is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring Clinical Consultant, MI I and II. Company Overview
At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description
Duties and Responsibilities: Lead projects as the project lead consultant on behalf of customers and company personnel. Coordinate training events by making appropriate contacts within HCUS and at customer sites. Provide feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication. Assess the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes. Provide ongoing support to resolve application-related and image quality concerns on both a product and system level. Work closely with interpreting physicians, clinicians, and other professional staff to ensure proper and efficient operation of Fujifilm products. Create, provide and maintain documentation to support customer training. Provide additional training and consultation at a charge, contributing to Professional Services revenue goals. Collaborate with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution. Participate in teaching and training customers remotely or via travel consistent with the position’s requirements and the needs of HCUS customers. Provide clinical expertise, workflow analysis, report configuration (CV), end-to-end testing, for upgrades and new implementations. Identify process changes to improve efficiency and customer satisfaction. Ensure compliance with all applicable requirements of the company’s quality management system. Maintain effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). Participate with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Report internal/external information and activities that may impact customer satisfaction and HCUS’s future business activities. Adhere to the Company’s quality and regulatory compliance requirements and ensure all duties are performed according to established policies and procedures. Maintain a safe work environment and take corrective action, where appropriate. Participate on various internal and external committees and identify performance improvement and strategic planning teams. Provide clinical experience, workflow analysis, and end-to-end testing for upgrades and new implementations, and mentor Clinical Consultant MI-I and II. Provide telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC). Participate in Clinical Validations Testing for each software release to enhance release accuracy. All other functions and responsibilities assigned by management. Mentor Clinical Consultant MI-I and II. Comply with applicable FDA medical device regulatory requirements, ISO 13485 and other laws, regulations, and standards. Comply with and pass vendor credentialing requirements to access hospitals and facilities. Qualifications
Professional Experience: 5-10 years of progressive experience in medical technology, PACS administration or healthcare industry; experience in Cardiology or Radiology preferred. Required 2 years’ experience with FUJIFILM Medical System products (SYNAPSE, PACS, RIS, CV, Digital Radiography, Ultrasound and Digital mammography). (CV) Registered in one or more of the following: (Preferred) Registered Diagnostic Cardiac Sonographer (RDCS) experience in: Transthoracic Echo, Transesophageal Echo, Stress Echo, Dobutamine Stress Echo, Pediatric Echo, Fetal Echo, ECG (CV) Registered Vascular Technologist (RVT) experience in Non-invasive procedures (CV) Registered Nuclear Medicine Technologist experience in MPI, MUGA, PET (CV) Registered Nurse Cardiac experience in Cath, Peripheral Angiography, Electrophysiology Lab experience and ECG (Rad) ARRT Registered Radiology Technologist experienced in digital imaging (Preferred) Professional presence and ability to prioritize and manage multiple functions Proven experience in related field; healthcare or software IT industry background a plus Medical imaging background with excellent written and verbal communication skills Ability to collaborate with end-users and clinical supervisors; strong troubleshooting and end-user computer skills Proficiency with Microsoft Office (Word, Excel, PowerPoint) Demonstrated ability to work in a fast-paced environment Education/Certification Requirements: Associate’s degree in computer science, engineering, or relevant field required. Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred. Special Skills and Other Requirements: Proven IT/Healthcare field experience Proficient diagnostic and problem-solving skills Strong communication, organizational, and time-management skills Provide customers with high-quality products and services Understand and apply quality management system processes Promote company standards of business conduct; demonstrate teamwork Adequate problem-solving skills; ability to work independently Team role model The above description covers general content and requirements; the position may include additional duties as required Key Performance Indicators
Compliance with all Senior Clinical Consultant MI duties and company trainings and expense reports Maintain product knowledge including SWAT Adherence to customer satisfaction goals Physical Requirements
The position requires the ability to perform the following physical demands and/or have the listed capabilities: Sit 75-100% of work time Operate keyboards and items with hands up to 100% of work time Stand, talk, and hear up to 75% of work time Lift and carry up to 10 pounds up to 20% of work time Walk long distances and use stairs Close vision within 20 inches Travel
Up to 75% travel required, based on business need Salary and Benefits
$85,500.00 - $106,364.00 (depending on experience) + 10% Bonus Opportunity Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-REMOTE FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law. In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313). Job Locations US-Remote Posted Date 2 weeks ago (9/2/2025 4:06 PM) Requisition ID 2025-35234 Category Customer Service/Support Company (Portal Searching) FUJIFILM Healthcare Americas Corporation
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