Queen's Health System
Patient Account Rep (Full Time, 40, Day)
Queen's Health System, Honolulu, Hawaii, United States, 96814
Responsibilities
I. JOB SUMMARY/RESPONSIBILITIES: Follows-up on payment with insurance payers and patients on outstanding accounts. Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner. Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Processes correspondence received from payers and patients. Responds to patient and insurance inquiries promptly and courteously. Typical Physical Demands
Standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object. Typical Working Conditions
Not substantially subjected to adverse environmental conditions. Minimum Qualifications
A. Education/Certification and Licensure: High School diploma or equivalent. B. Experience: One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG’s. An associate’s or bachelor’s degree in business administration, finance, accounting or healthcare related field and/or completion of a healthcare administration billing and coding program may be substituted for one (1) year experience as a patient accounts representative. Experience and/or background to demonstrate effective written and verbal communication skills in English. Experience with Windows applications, such as Word, Excel, etc., with demonstrated proficiency in using a mouse and keyboard. Experience to demonstrate knowledge of medical terminology. Experience with computer based applications, SMS and/or EPIC systems preferred. Equal Opportunity Employer/Disability/Vet
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I. JOB SUMMARY/RESPONSIBILITIES: Follows-up on payment with insurance payers and patients on outstanding accounts. Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner. Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Processes correspondence received from payers and patients. Responds to patient and insurance inquiries promptly and courteously. Typical Physical Demands
Standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object. Typical Working Conditions
Not substantially subjected to adverse environmental conditions. Minimum Qualifications
A. Education/Certification and Licensure: High School diploma or equivalent. B. Experience: One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG’s. An associate’s or bachelor’s degree in business administration, finance, accounting or healthcare related field and/or completion of a healthcare administration billing and coding program may be substituted for one (1) year experience as a patient accounts representative. Experience and/or background to demonstrate effective written and verbal communication skills in English. Experience with Windows applications, such as Word, Excel, etc., with demonstrated proficiency in using a mouse and keyboard. Experience to demonstrate knowledge of medical terminology. Experience with computer based applications, SMS and/or EPIC systems preferred. Equal Opportunity Employer/Disability/Vet
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