Advanced Animal Hospital Group is hiring: Veterinary Receptionist in Hillsboro

Overview

Frontier Veterinary Hospital has an opportunity for a Full Time Veterinary Receptionist to join our team!

Are you ready to bring your passion for people, pets and problem-solving to a place where no day is ever the same? Do you thrive in a fast-paced, energetic environment where every wagging tail and purring patient gets the care they deserve? If this sounds like you, then we want you to be part of our Client Service Team!

Location: 4500 NE Cornell Road, Hillsboro, Oregon 97124

Compensation: $20 - 22/hr depending on experience.

Shift Details: Ability to work full time/5 days per week, with early morning and evening availability, and at least 1 weekend day per week. Weekend availability is a plus, with option for consecutive weekdays off.

About Us: We work hard, but we also know how to have fun while doing it! Our team is about supporting one another, solving problems together, and brightening the days of our patients, clients, and each other. When you join our hospital, you’re becoming part of a team that cares as much about you as we do about our patients.

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule.

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match.

Job Summary

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, the ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Maintain and uphold the core values and mission statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; respond to inquiries about basic animal care and routine procedures, veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly and pull medical records when needed.
• Schedule appointments and surgeries according to hospital guidelines; make confirmation calls.
• Note in medical records the details discussed during client conversations, including date, time, key points, and required information.
• Enter accurate charges; explain invoices and list all services and products; reiterate doctors’ recommendations at checkout.
• Collect payments, including handling cash, processing credit cards, and verifying IDs for checks.
• Verify eligibility of clients with charge accounts.
• Check and update medical and computer records for accurate contact information and scan new documents to patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required—keyboarding and use of email/internet.
• Working knowledge of veterinary terminology; able to pronounce, spell, and know the meaning.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; may be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner when situations are stressful.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement: As part of the application process, you may be on camera during interviews and assessments. We may take your photo to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.