AccessLA
Salary : $61,539.00 - $117,552.00 Annually
Location : El Monte, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-09
Department: Information Technology
Opening Date: 09/08/2025
Closing Date: 9/23/2025 5:00 PM Pacific
FLSA: Exempt
Description
SALARY PLACEMENT DEPENDENT ON QUALIFICATIONS
SUMMARY
The Business Analyst is responsible for the design, development, testing and staff training of business processes for new and ongoing improvement projects. Additionally, the Business Analyst will be responsible for ensuring that tasks are completed on time and at the appropriate level of quality.
SUPERVISORY RESPONSIBILITIES
The Business Analyst reports to Director of Information Technology. This position does not have supervisory responsibilities.
ABOUT US
To learn more about Access Services and its responsibilities in the greater Los Angeles region, please visit our website, and
Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements.
Examples of Duties
Duties may include, but are not limited to the following:
A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:
Education
Bachelor's Degree (BA, BS) from four-year college or university with majors in business, mathematics, information systems, computer science or a closely related field. Master's degree is preferred.
Experience
3 years technical experience in information technology or related fields.
Equivalency Provision
Equivalent combination of education and experience.
Certificates
Certification in the following areas will be a plus: PMP, PMI-PBA, CBAP or CCBA.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The employee is also required to drive company provided vehicle for business purposes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
The noise level in the field environment varies considerably. In the course of employment, employee may visit service provider or other contractor's premises which may include exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified.
Supplemental Information
SUPPLEMENTAL INFORMATION
The Selection Process
This recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization.
Pre-employment
As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents.
Emergency/Disaster Response - Service Workers
All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency.
Immigration and Reform Control Act
In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship.
E-Verify
Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas.
An Equal Opportunity Employer
Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities.
Below is a summary of the comprehensive benefits program offered by Access Services, which includes:
Medical
Access offers coverage between two medical providers, Kaiser and Anthem. All regular full-time employees and eligible dependents may participate in Access' comprehensive health coverage. Access offers plans through a health maintenance organization (HMO) and a preferred provider organization (PPO). Access contributes 90% of medical insurance premiums for employees and eligible dependents enrolled in a health maintenance organization (HMO). Access contributes 80% of medical insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO).
The 10% or 20% employee contribution is made via payroll deduction. Eligibility begins the first of the month after 30 days of employment for all new full-time employees.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the healthcare coverage.
Dental
All regular full-time employees and their eligible dependents may participate in Access' dental maintenance organization (DHMO) plan or preferred provider organization (DPPO) dental plan through MetLife. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 90% of dental insurance premiums for employees and eligible dependents enrolled in a dental maintenance organization (DHMO). Access contributes 80% of dental insurance premiums for employees and eligible dependents enrolled in a dental preferred provider organization (DPPO). The 10% or 20% employee contribution is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the dental coverage.
Vision
All regular full-time employees and eligible dependents may participate in Access' preferred provider organization (PPO) vision plan through VSP. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 80% of vision insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO). The employee contribution of 20% is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the vision coverage.
Chiropractic Care Coverage
All regular full-time employees and eligible dependents enrolled in Access health plans may have access to Chiropractic/Manipulation Therapy. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Coverage is limited to 20 visits per year. Applies to In-Network. The limit is combined across professional visits and outpatient facilities. Access reserves the right to change, modify, or delete the chiropractic coverage.
Long-Term Disability
All regular full-time employees are eligible to participate in Access' long-term disability plan beginning the first day of the month after 30 days of employment. This plan pays an amount equal to 66 2/3% of the employee's monthly earnings, subject to a maximum amount per month, to the age of 65 after an approved waiting period (usually 90 days of disability). All premiums for this benefit are paid for by Access.
Life Insurance
All regular full-time employees are eligible for group term life insurance coverage beginning the first day of the month after 30 days of employment. Access will pay the total premium cost up to a maximum benefit amount up to one time the employee's annual salary.
Flexible Spending Account Plans
All regular full-time employees can participate in the FSA, Flexible Spending Account plan. This plan allows employees to set aside pre-tax income to cover eligible medical and dependent care expenses.
Retirement
CalPERS (California Public Employees Retirement System)
No employer contributions are recognized in these plans.
Paid Time Off (PTO)
All regular full-time employees accrue PTO from the first day of employment. Access provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows:
01
PLEASE READ: The information provided on the Supplemental Questions will be used in conjunction with the job application to determine whether the qualification requirements are met. Failure to provide detailed and complete information may result in the application being rejected. Please list records of unemployment within the last ten years.A resume may not be submitted in place of completing the Supplemental Questions. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that qualifies me for the job I am seeking. I have read the above statement and acknowledge that failure to provide sufficient detailed information may result in my application being rejected.
02
NOTE: NOTIFICATION PREFERENCEThis recruitment will notify applicants of status and alerts by email. Please ensure your notification preference is set to emails.
03
Copies of your degree(s), certificate(s), and resume are required for consideration. Have you attached the copies to your employment application?(If not, please attach before submitting your application.)
04
What is your highest level of education?(You are required to attach a copy of your degree/transcripts. Failure to do so may disqualify you from further consideration.)
05
Do you possess any of the following certificates? If including certificates, please attach applicable copies.
06
Please describe how you meet the education and experience requirements.
07
I acknowledge that the information provided in this job application and supplemental questions, as well as all education and work history contained within this application, are complete and accurate and will be verified using all submitted application materials.
Required Question
Location : El Monte, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-09
Department: Information Technology
Opening Date: 09/08/2025
Closing Date: 9/23/2025 5:00 PM Pacific
FLSA: Exempt
Description
SALARY PLACEMENT DEPENDENT ON QUALIFICATIONS
SUMMARY
The Business Analyst is responsible for the design, development, testing and staff training of business processes for new and ongoing improvement projects. Additionally, the Business Analyst will be responsible for ensuring that tasks are completed on time and at the appropriate level of quality.
SUPERVISORY RESPONSIBILITIES
The Business Analyst reports to Director of Information Technology. This position does not have supervisory responsibilities.
ABOUT US
To learn more about Access Services and its responsibilities in the greater Los Angeles region, please visit our website, and
Access Services is committed to delivering outstanding quality service to every rider, a commitment that is echoed in our mission and vision statements.
Examples of Duties
Duties may include, but are not limited to the following:
- Interview process domain experts for process improvement.
- Define business processes and develop functional requirements.
- Collaboration with other IT functional leaders, IT vendors and services providers to ensure the system is designed and developed to meet functional requirements.
- Analyze existing systems, understanding functional needs and document the knowledge in workflow/process flow format.
- Document process execution into defined procedures to support system deployment.
- Create test scripts/scenarios and execute tests ensuring that the requirements for stability and usability are satisfied.
- Define system reporting and forms to enable business process execution.
- Support system implementation through preparation of documents/presentations/process flow diagram/video materials with onsite education and training of key users.
- Other duties as assigned.
A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. Reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions may be made. A typical combination includes:
Education
Bachelor's Degree (BA, BS) from four-year college or university with majors in business, mathematics, information systems, computer science or a closely related field. Master's degree is preferred.
Experience
3 years technical experience in information technology or related fields.
Equivalency Provision
Equivalent combination of education and experience.
Certificates
Certification in the following areas will be a plus: PMP, PMI-PBA, CBAP or CCBA.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of:
- Business process analysis in an enterprise environment.
- Tableau report designer and data reporting tools.
- Basic project management principles with the ability to immediately contribute to plan and report progresses.
- The business analyst role in the technology development life cycle.
- Transportation industry.
- Customer service and service quality improvement.
- Budget tracking and complex cost benefit analysis.
- Building and managing relationships across functional areas and services providers.
- Problem solving with proven success in a high-energy environment while juggling multiple tasks with critical deadlines. Must be detail oriented.
- Analyzing, problem-solving and financial analysis. Must be analytical, logical, well organized and self-directed.
- Work in the field with minimal supervision.
- Challenge assumptions to ensure best outcomes.
- Effectively communicate in English, both written and verbally.
- Write reports, business correspondence and procedure manuals.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The employee is also required to drive company provided vehicle for business purposes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
The noise level in the field environment varies considerably. In the course of employment, employee may visit service provider or other contractor's premises which may include exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified.
Supplemental Information
SUPPLEMENTAL INFORMATION
The Selection Process
This recruitment is open continuously to meet the needs of the Agency as vacancies occur and may close at any time. Applicants who best meet job-related qualifications will be invited to participate in the examination process. Applicants will receive an e-mail notification of their current status in the selection process. The selection examination may consist of any combination of written, performance, and/or oral appraisal exams. Examination parts will be weighed according to their relevancy to the job performance criteria. This recruitment may establish an eligibility list to fill future positions in similar classifications within the organization.
Pre-employment
As a federal grantee, Access Services maintains a drug-free working environment as prescribed by the 1988 Drug-Free Workplace Act. All potential employees are required to obtain satisfactory results from an administrative screening, successfully pass a post-offer pre-employment medical exam, and obtain a verified negative pre-employment drug test administered by Access Services and its service agents.
Emergency/Disaster Response - Service Workers
All Access Services employees are designated Emergency/Disaster Response - Service Workers through state law (California Government Code Section 3100-3109). Employment with Access Services requires the acknowledgment to this effect. Employees are required to complete all related training as assigned and to return to work as ordered in the event of an emergency.
Immigration and Reform Control Act
In compliance with the Immigration and Reform Control Act of 1986, Access Services will only hire individuals who are legally authorized to work in the United States. Access Services does not provide sponsorship.
E-Verify
Access Services is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. Access Services does not sponsor H-1B or related work visas.
An Equal Opportunity Employer
Access Services is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Access Services will provide reasonable accommodations to qualified individuals with disabilities.
Below is a summary of the comprehensive benefits program offered by Access Services, which includes:
Medical
Access offers coverage between two medical providers, Kaiser and Anthem. All regular full-time employees and eligible dependents may participate in Access' comprehensive health coverage. Access offers plans through a health maintenance organization (HMO) and a preferred provider organization (PPO). Access contributes 90% of medical insurance premiums for employees and eligible dependents enrolled in a health maintenance organization (HMO). Access contributes 80% of medical insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO).
The 10% or 20% employee contribution is made via payroll deduction. Eligibility begins the first of the month after 30 days of employment for all new full-time employees.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the healthcare coverage.
Dental
All regular full-time employees and their eligible dependents may participate in Access' dental maintenance organization (DHMO) plan or preferred provider organization (DPPO) dental plan through MetLife. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 90% of dental insurance premiums for employees and eligible dependents enrolled in a dental maintenance organization (DHMO). Access contributes 80% of dental insurance premiums for employees and eligible dependents enrolled in a dental preferred provider organization (DPPO). The 10% or 20% employee contribution is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the dental coverage.
Vision
All regular full-time employees and eligible dependents may participate in Access' preferred provider organization (PPO) vision plan through VSP. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Access contributes 80% of vision insurance premiums for employees and eligible dependents enrolled in a preferred provider organization (PPO). The employee contribution of 20% is made via payroll deduction.
Upon separation of employment, plans in effect may be continued under COBRA regulations, as required by law.
Access reserves the right to change, modify, or delete the vision coverage.
Chiropractic Care Coverage
All regular full-time employees and eligible dependents enrolled in Access health plans may have access to Chiropractic/Manipulation Therapy. Coverage begins the first of the month after 30 days of employment for all new full-time employees. Coverage is limited to 20 visits per year. Applies to In-Network. The limit is combined across professional visits and outpatient facilities. Access reserves the right to change, modify, or delete the chiropractic coverage.
Long-Term Disability
All regular full-time employees are eligible to participate in Access' long-term disability plan beginning the first day of the month after 30 days of employment. This plan pays an amount equal to 66 2/3% of the employee's monthly earnings, subject to a maximum amount per month, to the age of 65 after an approved waiting period (usually 90 days of disability). All premiums for this benefit are paid for by Access.
Life Insurance
All regular full-time employees are eligible for group term life insurance coverage beginning the first day of the month after 30 days of employment. Access will pay the total premium cost up to a maximum benefit amount up to one time the employee's annual salary.
Flexible Spending Account Plans
All regular full-time employees can participate in the FSA, Flexible Spending Account plan. This plan allows employees to set aside pre-tax income to cover eligible medical and dependent care expenses.
Retirement
CalPERS (California Public Employees Retirement System)
- Miscellaneous:100% employer-paid, 2% @ 60; and
- PEPRA Miscellaneous (entered CalPERS system after 1/1/13): 7.75% employee paid as of 7/1/2023, 2%@ 62.
- Employees are vested after five years of service.
No employer contributions are recognized in these plans.
Paid Time Off (PTO)
All regular full-time employees accrue PTO from the first day of employment. Access provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows:
- 0-4 years of service, 22 days.
- 5-7 years of service, 27 days.
- 9+ years of service, 32 days.
- Group Term Life and AD&D, LTD, and LTC insurance at no cost to employees.
- Holidays (12 - fixed paid holidays)
- Pre-Tax Deferred Compensation 403 b and 457 Plan
- Tuition Assistance Program
- Employee Assistance Program
- Employment Qualifies for Loan Forgiveness (PSLF)
- Flexible/Hybrid Schedule (Dependent on position and department needs)
01
PLEASE READ: The information provided on the Supplemental Questions will be used in conjunction with the job application to determine whether the qualification requirements are met. Failure to provide detailed and complete information may result in the application being rejected. Please list records of unemployment within the last ten years.A resume may not be submitted in place of completing the Supplemental Questions. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that qualifies me for the job I am seeking. I have read the above statement and acknowledge that failure to provide sufficient detailed information may result in my application being rejected.
- Yes
- No
02
NOTE: NOTIFICATION PREFERENCEThis recruitment will notify applicants of status and alerts by email. Please ensure your notification preference is set to emails.
- Yes, my notification preference is set to email.
03
Copies of your degree(s), certificate(s), and resume are required for consideration. Have you attached the copies to your employment application?(If not, please attach before submitting your application.)
- Yes
- No
04
What is your highest level of education?(You are required to attach a copy of your degree/transcripts. Failure to do so may disqualify you from further consideration.)
- Master's Degree or Higher
- Bachelor's Degree
- Associate's Degree
- Some college
- High School Diplomas or general education equivalency.
- None
05
Do you possess any of the following certificates? If including certificates, please attach applicable copies.
- PMP
- PBA
- PMI
- CBAP
- CCBA
- None
06
Please describe how you meet the education and experience requirements.
07
I acknowledge that the information provided in this job application and supplemental questions, as well as all education and work history contained within this application, are complete and accurate and will be verified using all submitted application materials.
- I acknowledge that the information provided in this job application and supplemental questions is true and complete.
Required Question