Business Analyst Job at Texas Health and Human Services Commission in Pearland

WHY WORK FOR DFPS?

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.

Functional Title: Business Analyst
Job Title: Systems Analyst IV
Agency: Dept of Family & Protectve Svc
Department: Learning and Dev - CP
Posting Number: 8398
Closing Date: 09/26/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: PEARLAND
Job Location Address: 9307 BROADWAY STE 201
Other Locations: Austin
MOS Codes: 25B, 255A, 26B, 16K, IT, ITS, CTI/M/N/R/T, 181/2, 681/2, 781/2, ISM, 6046, 6049, 0679, 0671, 003724
K37A, Cyber, 275, 0171

Job Description:

Under the general guidance of the Division Administrator for the Learning Systems Unit (LSU) at Learning and Development (L&D), the L&D System Analyst IV position performs highly complex (senior-level) computer systems analysis work. Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve existing systems. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This position assists with supporting MOODLE LMS environments (DFPS Learning Station, DFPS Learning Hub), IMPACT training environments (VISTA, BSL/ASL), L&D Microsoft workflows (SharePoint, Power Automate) along with other learning systems and authoring tools utilized by the Department of Family and Protective Services (DFPS) and L&D.

The position will perform general project level tasks: 1) systems analysis and design work on training projects involving software applications, data warehouses, batch processes, and external interfaces; 2) design and execute test plans to determine the usability, reliability and stability of the software; 3) make recommendations on the readiness of learning system solutions for implementation; and 4) develop end user training plans for L&D staff related to our learning systems and educational technology.

This position is part of the Learning Systems Support team and scope of support includes but not limited to Tier 1 and Tier 2 and serving as a subject matter expert.

Essential Job Functions:

Provides support via telephone, email, and/or LANDesk type software to train or correct systems problems remotely, including communicating with stakeholders and end users.

Supports the agency by resolving incident tickets related to the MOODLE LMS environments; CAPPS and agency reporting systems and VISTA, IMPACT BSL/ASL.

Investigates, documents, reports, and tests for systems errors in applications; and recommends and details solutions for systems errors that can be acted upon by programming staff.

Negotiates software design goals; provides, exchanges, or verifies information; identifies functional requirements; answers inquiries; addresses issues; and resolves problems.

Formulates logical descriptions of system problems and devises optimum solutions; details input and outputs and designs form and write instructions for their use.

Designs software matrices of testing conditions and develops testing scripts for all areas within the applications; and executes test plans to determine the usability, reliability and stability of the software and makes a recommendation on the readiness of software for rollout.

Performs data corrections upon completing research; and completes work by using application databases and running queries or submitting change requests.

Prepares descriptions of technical processes, documents logical designs and system changes, and writes and maintains request/activity logs; and writes content for online help in software applications.

Maintains unit operations and perform other duties as assigned, including designing and developing systems related training.

Promotes and demonstrates appropriate respect among coworkers and all work-related contacts.

Attends work regularly in accordance with agency leave policy.

Registrations, Licensure Requirements or Certifications: None

Knowledge Skills Abilities:

Must have most or all of the following:

Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of nonautomated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping.

Skill in coordinating and solving problems; in scheduling, testing, installing, and implementing programs; and in troubleshooting computer systems.

Ability to analyze systems and procedures, to write and revise standards and procedures, to communicate effectively, and to supervise the work of others.

Skills as a SharePoint administrator to manaege file, permissions and work with Power Automate and Workflow development.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in information technology, human resources, business administration or a related field is generally preferred.

Certifications in information technology, educational technology, instructional design, project management or accessibility is generally preferred.

2 years of experience in user support (Tier 1/Tier 2 preferred) or systems testing and analysis.

2 years of experience documenting in an incident management system (i.e. Remedy, Service Now, etc.) or responding to incidents escalated to their team.

2 years of experience in technical writing or instructional design and curriculum development.

2 years of experience using or troubleshooting eLearning/multimedia authoring tools (i.e. Adobe Captivate, SoftChalk/Cloud, Articulate/Storyline 360, Adobe Creative Suite/Cloud, etc.).

2 years of experience working with subject matter experts to develop and deliver project documentation or training deliverables preferably in DFPS or state government.

2 years of experience in system support, administration or content management (i.e. Blackboard, Cornerstone, Moodle, Drupal, etc.) preferably in DFPS, state government or higher education.

2 years of experience with Microsoft Office Suite/Microsoft 365, particularly Excel, Word, Power Point and Access; and Adobe Acrobat Pro.

2 years of experiece with MS Teams utilization, SharePoint administration, and Power Automate; preferably Workflow development.

Documented experience with adhering to accessibility requirements (i.e. WCAG, 508, ADA, etc.) or accessibility certification (preferred).

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.