Virginia Jobs
Call Center Representative Job at Virginia Jobs in Fairfax
Virginia Jobs, Fairfax, VA, US, 22032
Title: Call Center Representative
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Nonexempt
Hiring Range: $50,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
This position will serve as point of contact for both internal & external customers within the college by performing Call Center operations for Northern Virginia Community College (NVCC). The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Call Center.
Duties and Tasks:
Minimum Qualifications:
Required KSAs:
Additional Considerations:
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Nonexempt
Hiring Range: $50,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:
This position will serve as point of contact for both internal & external customers within the college by performing Call Center operations for Northern Virginia Community College (NVCC). The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Call Center.
Duties and Tasks:
- Responsible for providing informational advising to the public, students, parents, faculty & staff on a variety of programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, email, and online chat.
- The types of information provided includes:
- How to complete the admission application, registration & graduation process
- Paying for tuition
- General financial aid info and process
- Student account info
- Updates on College and campus activities
- Academic programs requirements
- Location of college departments and personnel
- Accessing online map applications for driving directions to College and facilities.
Minimum Qualifications:
Required KSAs:
- Strong customer service orientation which includes being pleasant with others on the job, displaying cooperative attitude, maintaining composure, controlling anger and avoiding aggressive behavior, even in very difficult situations
- Reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details
- Excellent oral & written communication skills
- Ability to learn college programs and policies
- Ability to multi-task and navigate multiple applications simultaneously
- Ability to learn web base communication applications i.e. email and online chat
- Ability to make decisions & work independently
- Ability to work flexible schedule including evenings and weekends
- Ability to take on responsibilities and challenges
- Ability to accept feedback calmly and effectively in high stress situations
- Ability to learn new systems and adapt to positive and negative changes in the workplace
- Ability to communicate with students from diverse backgrounds fluently in English and Spanish
- Ability to use basic office equipment and computer programs; including Microsoft Office suite- Word, Outlook and Excel specifically.
- Experience communicating (verbal and written) effectively in a professional setting.
- Experience working in a high call volume environment.
- Experience working in a customer service related position.
- Experience with computers and various software programs, specifically Microsoft Office applications including email and web communications.
Additional Considerations:
- Fluency in Spanish
- Experience in a contact or call center
- Experience with data management
- Experience working in a higher education setting