Decagon
Join to apply for the
Social Media Manager
role at
Decagon Join to apply for the
Social Media Manager
role at
Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $180,000.00/yr About Decagon
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About The Team
Decagon’s Marketing team is responsible for driving awareness, engagement, and demand through clear storytelling and strategic execution. We work across channels to amplify Decagon’s leadership in conversational AI while building strong market awareness and pipeline. Our work sits at the intersection of brand, product, and customer, translating technical innovation into compelling narratives.
About The Role
We’re looking for a strategic and creative Social Media Manager to define and scale Decagon’s voice across key platforms. You’ll build community, drive awareness, and help shape how the world sees Decagon and the future of AI-driven customer experience. This is a high-impact role at the intersection of brand storytelling and real-time engagement.
In this role, you will
Own and execute platform-specific strategies across LinkedIn, X/Twitter, and Instagram Create and publish compelling content for both Decagon and executive social accounts Collaborate with content, design, and product teams to amplify launches, customer stories, and thought leadership Monitor trends and performance metrics to shape strategy and spark timely, relevant conversation
Your background looks something like this
Have 5+ years of experience managing social for AI, SaaS, or B2B tech companies Know how to tailor strategy, tone, and cadence for different platforms and audiences Can turn technical topics into clear, engaging, and shareable content Have experience running both brand and executive accounts with a strong editorial sense Understand the social landscape of AI and customer experience Track key performance metrics to inform and evolve your work
Even better
Have helped shape the online presence of an AI or customer experience company Have partnered directly with founders or execs, including ghostwriting Have led social promotion for launches, webinars, or customer campaigns
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$150k - $180k + equitySeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Decagon by 2x Get notified about new Social Media Manager jobs in
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#J-18808-Ljbffr
Social Media Manager
role at
Decagon Join to apply for the
Social Media Manager
role at
Decagon This range is provided by Decagon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $150,000.00/yr - $180,000.00/yr About Decagon
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About The Team
Decagon’s Marketing team is responsible for driving awareness, engagement, and demand through clear storytelling and strategic execution. We work across channels to amplify Decagon’s leadership in conversational AI while building strong market awareness and pipeline. Our work sits at the intersection of brand, product, and customer, translating technical innovation into compelling narratives.
About The Role
We’re looking for a strategic and creative Social Media Manager to define and scale Decagon’s voice across key platforms. You’ll build community, drive awareness, and help shape how the world sees Decagon and the future of AI-driven customer experience. This is a high-impact role at the intersection of brand storytelling and real-time engagement.
In this role, you will
Own and execute platform-specific strategies across LinkedIn, X/Twitter, and Instagram Create and publish compelling content for both Decagon and executive social accounts Collaborate with content, design, and product teams to amplify launches, customer stories, and thought leadership Monitor trends and performance metrics to shape strategy and spark timely, relevant conversation
Your background looks something like this
Have 5+ years of experience managing social for AI, SaaS, or B2B tech companies Know how to tailor strategy, tone, and cadence for different platforms and audiences Can turn technical topics into clear, engaging, and shareable content Have experience running both brand and executive accounts with a strong editorial sense Understand the social landscape of AI and customer experience Track key performance metrics to inform and evolve your work
Even better
Have helped shape the online presence of an AI or customer experience company Have partnered directly with founders or execs, including ghostwriting Have led social promotion for launches, webinars, or customer campaigns
Benefits
Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$150k - $180k + equitySeniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Decagon by 2x Get notified about new Social Media Manager jobs in
San Francisco, CA . Executive Communications and Operations Manager, YouTube Marketing San Bruno, CA $130,000.00-$191,000.00 5 days ago Content Creator and Social Media Manager (Contract) Emeryville, CA $80,000.00-$90,000.00 5 days ago Content Marketer and Social Media Manager San Francisco, CA $100,000.00-$150,000.00 6 months ago San Francisco, CA $90,000.00-$100,000.00 3 days ago San Francisco, CA $114,900.00-$152,200.00 2 months ago Senior Creative Strategist, Social Media & Growth MarketingMarketing Manager, Brand Marketing, Fragrance San Francisco, CA $114,000.00-$128,000.00 4 days ago San Francisco, CA $130,000.00-$144,000.00 3 days ago San Francisco, CA $55,000.00-$70,000.00 4 weeks ago San Francisco, CA $120,000.00-$150,000.00 7 hours ago San Francisco, CA $100,000.00-$130,000.00 12 hours ago Associate Manager Social Marketing, Fenty SkinAssociate Program Manager Retail - Marketing & Creative Operations San Francisco, CA $90,100.00-$119,400.00 4 days ago San Francisco, CA $100,000.00-$140,000.00 3 weeks ago San Francisco, CA $85,000.00-$175,000.00 1 month ago Group Brand Marketing Manager, AI Social and Community San Francisco, CA $211,000.00-$297,000.00 6 minutes ago San Francisco, CA $110,000.00-$140,000.00 2 weeks ago San Francisco, CA $122,000.00-$176,000.00 2 days ago Redwood City, CA $90,000.00-$125,000.00 1 week ago Manager, Marketing Operations (Global Focus) San Francisco, CA $135,000.00-$150,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr