Client Engineer with Security Clearance

Top Skills - Must Haves Windows ticketing system active directory hardware Top Skills' Details Clearance Level Must Currently Possess and Maintain: Top Secret SCI Life Style Polygraph Technical Environment Windows 10 and/or 11 Troubleshooting and Updates Active Directory, User Profiles, User Groups, Password Reset, Account Unlock Outlook Exchange Inventory Scanning/Organization Imaging PXE Boot or other General slow network, connectivity issues Virtual Desktop, Workspace Browser Support Firefox, Microsoft Edge Tenable or other security scanning tools Desk set ups, peripheral testing/installing, cable tracing Ticket Queue tools ECM Patching, Remote Client, or other experience with patching and troubleshooting remotely Nice to have- switch router familiarity, PowerShell, high side phone knowledge, haystack admin, project coordination skills, basic Excel Job Description Summary: Client Engineers serve as the primary point of contact for IT infrastructure in secure environments across North America. These secure locations support cutting edge cloud environments that enable agencies to meet their missions and advance their technical abilities. Client Engineers work in a team environment to triage an enterprise-wide ticket que while also supporting special projects including the build out of new environments and upgrading systems in existing locations. Additional Skills & Qualifications Personal Expectations: Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. Quality: You demonstrate appropriate quality and thoroughness. Integrity: You act with personal integrity at all times. Professional: You work with your teams process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work. Employee Value Proposition (EVP) TGS is responsible for all tier 1 client engineering support within Dedicated Cloud environments across North America. We have a 5 years of support for this growing program. Team members in this program receive training and promotion opportunities in a stable work environment . These environments support cutting edge cloud contracts that provide exposure to advanced technologies not typically seen within the federal government. These are decade long awards. Work Environment This is 100% onsite role in a secured environment. The team supports core business hours Monday-Friday. Business Drivers/Customer Impact Enable customer employees to provide cloud contract to ICs. Why is the position open(provide details) Growth in long standing program Company Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)bfb3568a-762b-4989-884b-a9682aa104ca