Veralto
Technical Advisor I
Imagine yourself contributing to a brighter, more sustainable future and thriving in a supportive team environment that inspires you to strive for excellence. At Hach, a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis betterfaster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. Reporting to the Supervisor, NA Technical Support, the Technical Advisor I will provide world-class service and support to all internal and external customers via the contact center. This position will be a part of the Service Technical Support team located onsite in Loveland, CO. In this role, a typical day will look like: Handle basic incoming technical and customer support questions from internal and external customers, providing prompt, accurate answers. Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer. The essential requirements of the job include: A BA or BS degree is preferred; an HS Diploma is required. Electrical and mechanical aptitude 1-2 years of experience in customer service, technical support, field service, and/or previous supervisor experience Demonstrated computer proficiency, including MS Office. It would be an asset if you have any of the following: Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) Experience with Salesforce and/or Oracle (ERP) preferred. Aptitude for working in Analytical Chemistry, Biology, Environmental Sciences, or equivalent Prior call center experience Hach is proud to be part of the Water Quality segment of Veralto, a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. The compensation range for this role is $24.00 - $26.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Imagine yourself contributing to a brighter, more sustainable future and thriving in a supportive team environment that inspires you to strive for excellence. At Hach, a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis betterfaster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. Reporting to the Supervisor, NA Technical Support, the Technical Advisor I will provide world-class service and support to all internal and external customers via the contact center. This position will be a part of the Service Technical Support team located onsite in Loveland, CO. In this role, a typical day will look like: Handle basic incoming technical and customer support questions from internal and external customers, providing prompt, accurate answers. Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer. The essential requirements of the job include: A BA or BS degree is preferred; an HS Diploma is required. Electrical and mechanical aptitude 1-2 years of experience in customer service, technical support, field service, and/or previous supervisor experience Demonstrated computer proficiency, including MS Office. It would be an asset if you have any of the following: Experience in one or more of Hach's key markets (drinking water, wastewater, and industrial) Experience with Salesforce and/or Oracle (ERP) preferred. Aptitude for working in Analytical Chemistry, Biology, Environmental Sciences, or equivalent Prior call center experience Hach is proud to be part of the Water Quality segment of Veralto, a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. The compensation range for this role is $24.00 - $26.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.