AMMEGA
Join to apply for the
Customer Solution Specialist - II
role at
AMMEGA 2 weeks ago Be among the first 25 applicants Join to apply for the
Customer Solution Specialist - II
role at
AMMEGA Accountabilities
JOB DESCRIPTION
Individual accountabilities
Provide exceptional service and support to our customers
Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external
Communicate directly with customers to offer product solutions, provide technical information, and order status.
Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
Partner with Operations to ensure prompt shipments and on-time delivery
Manage backorder and other daily reports
Build and expand customer relationships to ensure repeat orders and increased business
Support customers in quality issues, including issuing RGAs and expediting product replacement
Meet or exceed established KPIs
Follow documented best practices, policies, and procedures
Other projects or assignments
Shared accountabilities
Contribute ideas and information for process improvement
Support and contribute to cross-functional projects as needed
Work cross functionally to ensure exceptional customer satisfaction
Key linkages & interfaces / most important stakeholders
Operations, Product Management, Sales, Procurement, Accounting
Requirements Of The Job
3 years experience in B2B customer service call or contact center
College degree or equivalent work experience
Excellent written and verbal communication skills
Mathematical / Technical aptitude
Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint)
Experience working in distribution and / or manufacturing environments a plus
Parameters for success (KPIs)
Salesforce Case Queue Closure Rate
Order Intake Response Time
Quote Request Response Time
Quote Conversion Rate
NPS Scores (Customer Satisfaction)
Workload Balance
Dropped Call % Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Consulting, Information Technology, and Sales Industries
Automation Machinery Manufacturing Referrals increase your chances of interviewing at AMMEGA by 2x Sign in to set job alerts for Customer Solutions Specialist roles.
Customer Relations Representative - State Farm Agent Team Member
Lawrenceville, GA $30,000.00-$75,000.00 1 year ago Customer Assistance Specialist/Collections
Customer Relations Representative - State Farm Agent Team Member
Braselton, GA $48,000.00-$60,000.00 1 year ago Stone Mountain, GA $44,000.00-$55,000.00 13 hours ago Atlanta, GA $46,000.00-$60,000.00 1 week ago Customer Relations Representative - State Farm Agent Team Member
Buford, GA $40,000.00-$60,000.00 2 months ago Customer Relations Representative - State Farm Agent Team Member
Roswell, GA $45,000.00-$65,000.00 9 months ago Customer Relations Representative - State Farm Agent Team Member
Lilburn, GA $30,000.00-$60,000.00 2 years ago Quality Documentation Specialist - Urgent Need
Future Opening: Customer Relations Representative - State Farm Agent Team Member
Dacula, GA $40,000.00-$55,000.00 1 month ago Norcross, GA $60,000.00-$75,000.00 1 day ago Customer Service Representative - Field Solutions
Customer Service and Payable Specialist (w/International Shipping Exp)
Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Solution Specialist - II
role at
AMMEGA 2 weeks ago Be among the first 25 applicants Join to apply for the
Customer Solution Specialist - II
role at
AMMEGA Accountabilities
JOB DESCRIPTION
Individual accountabilities
Provide exceptional service and support to our customers
Quickly acquire robust knowledge of products and processes in order to best service our customers, both internal and external
Communicate directly with customers to offer product solutions, provide technical information, and order status.
Promptly, professionally, and accurately respond to customer requests received through multiple communication channels, within established time frames.
Provide and follow up on quotes; recommend alternative products when appropriate, convert quotes to orders.
Partner with Operations to ensure prompt shipments and on-time delivery
Manage backorder and other daily reports
Build and expand customer relationships to ensure repeat orders and increased business
Support customers in quality issues, including issuing RGAs and expediting product replacement
Meet or exceed established KPIs
Follow documented best practices, policies, and procedures
Other projects or assignments
Shared accountabilities
Contribute ideas and information for process improvement
Support and contribute to cross-functional projects as needed
Work cross functionally to ensure exceptional customer satisfaction
Key linkages & interfaces / most important stakeholders
Operations, Product Management, Sales, Procurement, Accounting
Requirements Of The Job
3 years experience in B2B customer service call or contact center
College degree or equivalent work experience
Excellent written and verbal communication skills
Mathematical / Technical aptitude
Intermediate to advanced experience in Salesforce CRM, Various ERPs, MS Office Products (Excel, Word, PowerPoint)
Experience working in distribution and / or manufacturing environments a plus
Parameters for success (KPIs)
Salesforce Case Queue Closure Rate
Order Intake Response Time
Quote Request Response Time
Quote Conversion Rate
NPS Scores (Customer Satisfaction)
Workload Balance
Dropped Call % Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Consulting, Information Technology, and Sales Industries
Automation Machinery Manufacturing Referrals increase your chances of interviewing at AMMEGA by 2x Sign in to set job alerts for Customer Solutions Specialist roles.
Customer Relations Representative - State Farm Agent Team Member
Lawrenceville, GA $30,000.00-$75,000.00 1 year ago Customer Assistance Specialist/Collections
Customer Relations Representative - State Farm Agent Team Member
Braselton, GA $48,000.00-$60,000.00 1 year ago Stone Mountain, GA $44,000.00-$55,000.00 13 hours ago Atlanta, GA $46,000.00-$60,000.00 1 week ago Customer Relations Representative - State Farm Agent Team Member
Buford, GA $40,000.00-$60,000.00 2 months ago Customer Relations Representative - State Farm Agent Team Member
Roswell, GA $45,000.00-$65,000.00 9 months ago Customer Relations Representative - State Farm Agent Team Member
Lilburn, GA $30,000.00-$60,000.00 2 years ago Quality Documentation Specialist - Urgent Need
Future Opening: Customer Relations Representative - State Farm Agent Team Member
Dacula, GA $40,000.00-$55,000.00 1 month ago Norcross, GA $60,000.00-$75,000.00 1 day ago Customer Service Representative - Field Solutions
Customer Service and Payable Specialist (w/International Shipping Exp)
Customer Relations Representative - State Farm Agent Team Member
Customer Relations Representative - State Farm Agent Team Member
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr