Johns Hopkins University
Sr. Medical Office Coordinator
Johns Hopkins University, Baltimore, Maryland, United States, 21276
Sr. Medical Office Coordinator
The Department of Orthopaedic Surgery is seeking a Sr. Medical Office Coordinator (Sr. MOC) who will coordinate day-to-day activities of a multi-faceted complex medical and/or surgical orthopedic practice to ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. Address patient problems, third party issues and patient-related situations based on experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Specific Duties & Responsibilities Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. Serve as a resource for other Medical Office Coordinators and other administrative support staff in the department. Assist in training new staff and may serve as a super user for new systems. Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes, if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patient when appropriate. Routinely addresses complex situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, work with international patients, and unique scheduling situations. Coordinate all pieces of complex patient visits pre and post op. This includes scheduling all preliminary exams, imaging studies, and other tests in a timely fashion, and then gathering results for physician review. Coordinate patient visits within specialty program that requires more complex coordination of care across departments and/or multiple locations, departments, institutions and/or entity lines of service, and multiple systems. Minimum Qualifications High School Diploma or graduation equivalent Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($55,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday 8am-4:30pm FLSA Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Ortho Spine Personnel area: School of Medicine
The Department of Orthopaedic Surgery is seeking a Sr. Medical Office Coordinator (Sr. MOC) who will coordinate day-to-day activities of a multi-faceted complex medical and/or surgical orthopedic practice to ensure a smoothly functioning office and good patient relations. Serve as resource in team environment. Address patient problems, third party issues and patient-related situations based on experiences and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Specific Duties & Responsibilities Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems. Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination. Serve as a resource for other Medical Office Coordinators and other administrative support staff in the department. Assist in training new staff and may serve as a super user for new systems. Talk to prospective patients and/or family members to determine appropriate health care provider for patient(s). Advanced discussion includes, if provider is appropriate specialist, or if someone else may be more appropriate based on area of specialization, timeframe to get an appointment, insurance coverage, and geographic location. Offer effective alternatives to patient when appropriate. Routinely addresses complex situations based on past experiences, and knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, work with international patients, and unique scheduling situations. Coordinate all pieces of complex patient visits pre and post op. This includes scheduling all preliminary exams, imaging studies, and other tests in a timely fashion, and then gathering results for physician review. Coordinate patient visits within specialty program that requires more complex coordination of care across departments and/or multiple locations, departments, institutions and/or entity lines of service, and multiple systems. Minimum Qualifications High School Diploma or graduation equivalent Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $18.20 - $33.90 HRLY ($55,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday-Friday 8am-4:30pm FLSA Status: Non-Exempt Location: Hybrid/School of Medicine Campus Department name: SOM Ortho Spine Personnel area: School of Medicine