Receptionist Job at Clive Behavioral in Anchorage

Responsibilities

The receptionist is responsible for facilitating the flow of information within the organization and providing a positive, responsive environment for receiving internal and external customers via telephone and face-to-face interactions. The receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter-office calls to their appropriate destination. They greet and screen all visitors, ensuring proper check-in and check-out, and act as an information center for visitors. The receptionist provides clerical support for hospital personnel.

• Answers and responds to incoming telephone calls promptly, in a pleasant, courteous, and clear manner.
• Carefully screens calls before transferring them to units and always requests the patient’s confidentiality number before transferring.
• Uses pages over the intercom system clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby, ensuring proper check-in and check-out.
• Supports the hospital’s safety and security programs and complies with policies and procedures.
• Remains calm and efficient in crisis situations.
• Works closely with the Intake department and follows procedures when prospective patients arrive.
• Keeps the hospital lobby areas clean and tidy at all times.
• Signs for and receives incoming deliveries and notifies the receiver.
• Greets and responds to applicants for employment and notifies them of how to apply online.
• Reads the communication log daily for new and recent communications.
• Performs other duties as assigned.

Qualifications

Education/Experience:

High School Degree or equivalent. Two (2) years’ experience operating a multi-line switchboard preferred.

Knowledge/Skills:

• Must be able to perform assignments with minimal supervision
• Must be able to work successfully under highly stressful conditions
• Must be able to make sound, independent judgments based on scientific and/or ethical principles
• Must be capable of adapting to varying workloads and work assignments on a constant basis
• Must have effective reading skills, strong written and verbal communication skills
• Must have a working knowledge of computers

Minimum Requirements of the Position:

• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing
• Must be able to demonstrate special training, knowledge and skills specific to the reception desk within the first three (3) months of employment
• Must complete all mandatory in-services annually
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter
• Must be at least 21 years old

About Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. UHS is a Fortune 500 company with approximately 89,000 employees and services across the United States, Puerto Rico, and the United Kingdom. For more information, visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion, and compensation without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all its subsidiaries, our Human Resources departments and recruiters are available to help prospective candidates by matching skillset and experience with the best possible career path. During the recruitment process, do not provide financial or personal information via email, and do not respond to recruiters or employees requesting such information. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, contact us at: https://uhs.alertline.com or 1-800-852-3449.