Community Veterinary Partners is hiring: Receptionist in Union

Base pay range

$18.00/hr - $21.00/hr

Westfield Vet Group; Union Location

Position: Client Service Representative

The Company Westfield Veterinary Group is a multi-location, multi-doctor practice that offers opportunities to grow in this field. We work with each employee to support work-life balance and pride ourselves on Great care for clients and staff. We are seeking an energetic, enthusiastic, and quick-learning individual for full-time or part-time employment.

The Position: Client Service Representative – Union Location, under new management. Join a growing team that values compassion, collaboration, and community.

Reports to: CSR Supervisor

Summary: Our client service representatives support the delivery of high-quality primary veterinary care. As the front line of communication between clients and providers, CSRs promote the practice by maintaining a client-oriented and professional work environment. CSRs perform tasks including using computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check-in and check-out, and more. They also act as liaisons between patients and medical staff. Duties include, but are not limited to:

• Greet clients and pets in a prompt, courteous, and helpful manner
• Check out patients, print invoices, and receive/apply payments
• Maintain a clean and professional work and reception area
• Answer phone calls and relay information to the appropriate party
• Assist clients at times of euthanasia by rooming patients, preparing paperwork and taking payments
• Keep food and merchandise shelves stocked
• Drawer reconciliation
• End of day deposits
• Complete other tasks as assigned

The Ideal Candidate Requires:

• Excellent customer service skills and a positive attitude
• Strong written and oral communication skills
• Ability to work in fast-paced and potentially stressful situations
• Comfort with computer and internet use and familiarity with veterinary terms/procedures
• Strong critical thinking, problem-solving, and decision-making abilities

Benefits include birthday time off, accrued PTO, pet-related perks, health, dental, vision insurance, 401(k), and opportunities for continuing education.

Work Arrangement: In-person

Job Type: Part-time

Education: High school diploma or equivalent (Required)

Experience: Customer service: 1 year (Required)

Seniority level: Entry level

Employment type: Part-time

Job function: Administrative

Industries: Veterinary Services