Barista - PT Job at Barnes & Noble, Inc. in Mishawaka

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Location: IN - Mishawaka - University Park Mall - 2358

Classification: Part-Time

Overview

As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the café ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

Responsibilities

• Work on the café floor which requires physical activity (prolonged standing, bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with engaging, friendly, fast service and a tailored order-creating approach.
• Make relevant beverage and food recommendations to connect customers with the right products to meet their needs.
• Keep the Café welcoming by stocking the bake case and neatly displaying merchandise.
• Maintain a clean and tidy environment, upholding cleanliness as part of the customer experience.
• Execute operational standards correctly, in a timely manner, and in accordance with café standards, safety and health codes.
• Protect company assets by adhering to processes and working efficiently to control waste and shrink.
• Recognize and assist both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Clear and respectful communication.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and teamwork to support company goals.
• Demonstrate respect and kindness to fellow employees and customers.
• Accept responsibility and execute all tasks correctly and with care.
• Be open to coaching and feedback.
• Be flexible and adapt to an ever-changing environment.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Retail