Call Center Representative Job at Johnson Health Tech North America in Town of C

Position: Call Center Representative

Company: Johnson Health Tech North America

Location: Cottage Grove, WI (onsite)

Hours: 8am-5pm Monday-Friday, no nights or weekends

Pay: $18.00 per hour with potential for bonuses

Position Overview

Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities

• Provide Outstanding Service to Dealers, Consumers, and Service Providers
• Maintain good attendance and adherence to schedule
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support
• Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way
• Create parts orders; dispatch service technicians; collect billing information
• Document and maintain comprehensive customer case records
• Efficiently utilize tools and resources
• Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality
• Promote a positive and collaborative team atmosphere with co-workers
• Build and maintain working knowledge of products
• Complete all required training and ongoing education
• Other duties as assigned

Requirements

• Education: Minimum high school diploma or equivalent required
• Experience: Demonstrated customer service experience required; minimum of 1 year call center experience preferred
• Other Requirements: Working knowledge and experience with Microsoft Office suite or comparable software; excellent written and verbal communication skills; think critically to analyze and solve problems

Benefits

• Company paid Life Insurance
• Free access to our onsite workout facility
• Wellness programs
• Free Yoga and workout classes
• Opportunities to earn more PTO

Seniority level

• Entry level

Employment type

• Full-time

Job function

• General Business, Administrative, and Customer Service

Industries

• Wellness and Fitness Services
• Manufacturing
• Telephone Call Centers

Note: This description reflects the information provided in the source and may include content originally related to Matrix when describing supports roles.