Lap of Love Veterinary Hospice is hiring: Call Center Representative in Indianap

Overview

Join Lap of Love as a Call Center Representative, referred to internally as a Veterinary Care Coordinator, with excellent customer service skills. This at-home role supports pet families seeking our services and contributes to compassionate end-of-life care for pets. We value genuine care for animals and the emotional well-being of people we assist.

Responsibilities

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work-from-home environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet\'s medical information and schedule appointments
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including attendance standards, scheduled break times and deadlines
• Other duties may be assigned to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs (e.g., Gmail, Google Calendar, Google Maps, Five9, Zoom)
• Previous experience in a work-from-home environment or with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Must be present for work, on time, every day for the entire duration of the shift
• Attend mandatory 4-week intensive training program at the beginning of employment

Physical Job Requirements

• Physical demands: must be able to sit for extended periods; must have manual dexterity to operate a computer and keyboard
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
• Schedule includes nights, weekends, and holidays
• Mandatory 4-week training at the start of employment

Benefits

• Medical Insurance Plans with 100% employee-funded HSA option
• Dental and Vision Insurance Plans
• Company-funded Wellness Resources (Mental, Financial, and Physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Long Term and Short Term Disability Insurance
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home

Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $16.00 per hour

Senior ity level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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