Providence Health Plan Group is hiring: Call Center Representative in Missoula

Overview

The Communication Specialist is at the core of the Answering Service Center and performs services for multiple hospitals, clinics and physician groups throughout WMR. This role has three primary areas of responsibility.

Responsibilities

• Perform duties as a hospital Switchboard (PBX) operator for multiple hospitals (including all internal departments), clinics, provider practices and groups within the WMR. The Communication Specialist handles customer telephone calls, faxes, paging and messages promptly and courteously in a timely manner.
• Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR. Ensure that after-hours patient-to-provider; provider-to-provider calls; and office messages are expedited according to the emergent nature of the call.
• Coordinate critical communications equipment repair for St. Patrick Hospital providers and staff as well as providers and staff of associated clinics and practices.

Qualifications

Required Qualifications:

• 1 year experience in an office or health-care setting.

Preferred Qualifications:

• Prior employment as an operator.

About Providence

Providence caregivers are valued and essential. Join our team at Providence St. Patrick Hospital and thrive in a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We work to deliver our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” We foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Our network includes 120,000 caregivers serving in over 50 hospitals, over 1,000 clinics and a wide range of health and social services across several states. We continue our more than 100-year tradition of serving the poor and vulnerable.

The base pay range is listed below; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time-off benefits, voluntary benefits, well-being resources and more. Learn more about benefits at providence.jobs/benefits.

Providence is an Equal Opportunity Employer. We are committed to a workplace free from unlawful discrimination and harassment, and we value diversity as a strength that supports inclusion and opportunity for all.