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Collabera

Collabera is hiring: Call Center Representative in Jacksonville

Collabera, Jacksonville, FL, US, 32290

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Call Center Representative

Contract: Jacksonville, Florida, US

Salary Range: 18.00 - 21.00 | Per Hour

Job Code: 362355

End Date: 2025-10-08
Days Left: 23 days, 3 hours left

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Position Details :
  • Industry - Banking and Financial
  • Title - Call Center Representative
  • Duration - 6 months
  • Location - Jacksonville, FL (ONSITE)
  • Pay - $18/hour to $21/hour
  • Benefits:
    The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job description:
  • DEPARTMENT- 401k
  • Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Required skills:
  • Requirement of 2 or more years of customer service experience and below skills.
  • Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using MS Outlook, Word, and PowerPoint is a REQUIREMENT
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
  • Positive attitude that embracing coaching as an opportunity to improvement in current role
  • Ability to handle confidential matters and sensitive information in a responsible manner.
  • Ambitious and self-motivating
Job Requirement
  • Customer Service/Call Center
  • Banking/Financial
  • Client Focussed
  • Retirement
  • 401k
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Gyananjaya Panda
  • gyananjaya.panda@collabera.com
  • 9738412265


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