Salas O'Brien is hiring: IT Support Specialist in Dallas

Overview

Join to apply for the IT Support Specialist role at Salas O'Brien. Salas O'Brien is looking for an IT Support Specialist. In this role you will serve to support the organization by providing onsite and remote employee technical support.

As part of a team that is engineered for impact, you will help provide IT services to employees across the organization, supporting a range of devices, applications, and networks. If you are an IT professional looking for growth opportunities, we would love to talk to you!

Responsibilities

• Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
• Provide employee training on new technologies and enterprise services
• Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
• Maintain documentation and knowledge base articles for employee use as well as internal IT processes
• Manage and provision new employee workstations, smartphones and other end user computing devices
• Document existing and new IT systems, services and processes
• Manage and work with local IT vendors
• Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
• Provide support and technical services for various company servers and 3rd party services
• Participate in planning and rolling out of new enterprise-wide company software and services
• Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
• Make recommendations for improving existing systems and processes
• Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
• Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives

Qualifications and Experience

• Educational Background: Associate's degree and/or bachelor’s degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
• Experience: 3-5 years of direct IT-related work experience
• Technical Skills:
• Experience with computer hardware, software and printer support
• Experience with Microsoft Office 365 service and administration
• Experience with Microsoft client and server OS’ environments
• Experience with Manage Engine ServiceDesk or other ticketing system
• Mobile device troubleshooting skills (Apple IOS and Google Android)
• Experience with asset management and license tracking methodologies
• Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
• IP network troubleshooting skills

Preferred

• Experience with Microsoft SharePoint, Power BI a plus
• Knowledge of engineering application support such as AutoCAD, Revit etc.
• Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
• Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Adaptability and Initiative

Adaptability: Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.

Initiative: Demonstrated ability to work independently and take initiative to drive projects forward.

Location

Dallas, TX (Hybrid; Minimum of 2-3 days per week in the office)

Travel

Regional travel may be required

About Us

Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We work across a variety of industries providing integrated engineering and consulting services, including design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types. Our team includes professionals across engineering, IT, and business functions who bring commitments to life every day.

Compensation & Benefits

Salas O’Brien health and welfare benefits include medical, dental, vision, and basic life insurance, a 401(k) plan, and stock purchase opportunities. We offer U.S. and Canadian (PTO) plans for full-time salaried employees, 10 paid holidays, and paid leave programs for military service and new parents. Some roles may be eligible for merit increases, discretionary bonuses, and stock.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.