ACL Digital

IT Support Specialist Job at ACL Digital in San Mateo

ACL Digital, San Mateo, CA, United States, 94409

This range is provided by ACL Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$33.00/hr - $34.82/hr

Direct message the job poster from ACL Digital

Location: 3 days onsite at San Mateo HQ, 2 days onsite in San Francisco office

Duration: 6 Months Contract

3+ years of experience in on-site desktop support and end-user customer service.
1+ year of experience providing direct support to executive-level staff.
Strong proficiency with Windows 11 and macOS in an enterprise environment.
Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
Experience working in an environment with JAMF, Ivanti, or other end point management systems.
Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA).
Solid understanding of Active Directory and Exchange user/mailbox administration.
Strong hardware troubleshooting skills (laptops, desktops, and printers).
Excellent verbal and written communication skills; able to explain complex concepts to non-technical users.
Demonstrated ability to work independently in a fast-paced, dynamic environment.
Strong problem-solving skills with attention to detail and urgency.
Ability to analyze logs, error messages, and test results to diagnose issues.
Ability to lift and move equipment up to 50 lbs.

Associate degree in Information Technology or related field required; Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
Industry certifications (Microsoft, Apple, etc.) preferred but not required.

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