ZipRecruiter
Pharmacy Customer Care Representative (Hybrid)
ZipRecruiter, Monroeville, Pennsylvania, United States, 15146
Job DescriptionJob Description
Job Title: Customer Care Representative - Pharmacy Benefits Location : Monroeville, PA 15146 Pay : $19/hr, paid biweekly START : 10/17/2025 Assignment : 5 months with potential for conversion to permanent role for top performers (Looking to convert top contingents to FTE) Schedule : Training is M-F 8am-4:30pm, post training will transition to 8hr shifts M-F with hours that they agree upon with the business. After training shifts estimated Start times-8:00 AM, 9:00 AM, 10:15 AM, 11:15 AM, 12:15 PM. Work Model : Onsite required for 6 weeks of training; potential for remote work after training depending on performance - no time off permitted during training
About the Role
Bring your heart to work! We are seeking
Customer Care Representatives (CCRs)
to support our Member Operations team within a leading Pharmacy Benefit Management (PBM) organization. In this role, you’ll assist members with their pharmacy benefit plans through inbound calls, answering questions about prescription insurance, medication coverage, and mail-order prescriptions.
This is an excellent opportunity to gain hands-on healthcare experience while helping members simplify their healthcare journey.
What You’ll Do
Handle inbound member calls regarding pharmacy benefits
Assist with insurance coverage, prescription orders, and related inquiries
Deliver solutions that enhance the customer experience
Provide compassionate, patient, and professional support
Adapt to a variety of clients and call types as business needs evolve
Qualifications
Required:
Minimum 1 year of customer-facing experience (call center, retail, hospitality, military, etc.)
6+ months of healthcare experience
highly
(candidates with this will be considered before those without any healthcare/pharmacy background)
Proficiency with Windows-based applications
High School Diploma or equivalent
:
Associate degree or equivalent experience
Strong customer service skills with professionalism and empathy
Ability to problem-solve in a positive and productive way
Reliable, with strong oral and interpersonal communication skills
Apply today!
Corrin Misak, Staffing Manager A-Line Staffing Solutions cmisak@alinestaffing.com
Job Title: Customer Care Representative - Pharmacy Benefits Location : Monroeville, PA 15146 Pay : $19/hr, paid biweekly START : 10/17/2025 Assignment : 5 months with potential for conversion to permanent role for top performers (Looking to convert top contingents to FTE) Schedule : Training is M-F 8am-4:30pm, post training will transition to 8hr shifts M-F with hours that they agree upon with the business. After training shifts estimated Start times-8:00 AM, 9:00 AM, 10:15 AM, 11:15 AM, 12:15 PM. Work Model : Onsite required for 6 weeks of training; potential for remote work after training depending on performance - no time off permitted during training
About the Role
Bring your heart to work! We are seeking
Customer Care Representatives (CCRs)
to support our Member Operations team within a leading Pharmacy Benefit Management (PBM) organization. In this role, you’ll assist members with their pharmacy benefit plans through inbound calls, answering questions about prescription insurance, medication coverage, and mail-order prescriptions.
This is an excellent opportunity to gain hands-on healthcare experience while helping members simplify their healthcare journey.
What You’ll Do
Handle inbound member calls regarding pharmacy benefits
Assist with insurance coverage, prescription orders, and related inquiries
Deliver solutions that enhance the customer experience
Provide compassionate, patient, and professional support
Adapt to a variety of clients and call types as business needs evolve
Qualifications
Required:
Minimum 1 year of customer-facing experience (call center, retail, hospitality, military, etc.)
6+ months of healthcare experience
highly
(candidates with this will be considered before those without any healthcare/pharmacy background)
Proficiency with Windows-based applications
High School Diploma or equivalent
:
Associate degree or equivalent experience
Strong customer service skills with professionalism and empathy
Ability to problem-solve in a positive and productive way
Reliable, with strong oral and interpersonal communication skills
Apply today!
Corrin Misak, Staffing Manager A-Line Staffing Solutions cmisak@alinestaffing.com