Future Junction LLC.
Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to reduce the cost of managing chronic disease by two orders of magnitude.
Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
We’ve got some of the greatest hearts and minds from
Babylon ,
Ro Health ,
SpaceX ,
Instacart
and
Monzo -
working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by
Creandum,
Point Nine ,
20VC ,
YC , and leading angels, we’re connecting millions already.
Short on time? Summary below Who you are:
A mission driven, data driven Customer Success leader
Ownership:
Build, scale and lead a world class Customer Success team focused on value, relationships and growth
Us:
We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT
Salary:
$180K - $210K depending on location and experience
Reports to:
CEO
Time zone:
You need to be physically based in EST state
Why we need this role Our incredible Head of Customer Success,
Naiara
and first employee of Junction, is transitioning into a new role within the company, so we’re searching for a Customer Success leader to build on a strong foundation and take the team to next level as we enter a critical growth phase. This is a leadership position, reporting into the CEO. What you’ll be owning You’ll be building, scaling and leading a world class Customer Success team focused on value, relationships and growth. The Customer Success team is now 4 folks strong with
Isabel ,
Evan,
Audrey
and
Shani . You'll be directly responsible for our customer experience, success outcomes, renewals, and growth as we continue to scale - fast. What you’ll be doing day to day Owning Customer Success at Junction:
Define and lead the strategy across onboarding, implementation, adoption, renewals and growth
Build and lead our high-performing team:
Hire, coach, and manage a team that serves a book of 30–50 complex accounts across digital health SMB, enterprise and health systems
Design and implement systems:
Build on our existing Customer Success processes, tooling, playbooks, and success plans - balancing high-touch and tech-touch models
Be customer-obsessed, but commercially smart:
Work closely with customers to understand their needs, but stay grounded in value delivery and sustainable growth
Turn insights into action:
Partner with
Boris
in Product to surface customer feedback and inform our go-to-market strategy with
Eric
in Sales
Drive expansion through value:
Help customers realize the full power of our platform - growing through aligned value, not upselling for its own sake
Set and monitor metrics:
Build a strong data and reporting foundation. Dig into product usage, health scores, NPS, and expansion metrics to drive decisions.
What this role isn’t responsible for but can contribute to Operations as a whole is owned by
Aditya , involving product operations with our lab testing product for walk in, at home and test kit tests
Customer Support is owned by
Eliot , you will work closely together on how to build an impeccable customer experience
Sales is owned by
Eric , currently we have no OTE incentives for the Success team - we’re focused on retention, product utilisation and onboarding success
Who we’re looking for You’re deeply passionate about fixing healthcare for millions of people
Early stage environments (Series A - C) is where your experience has been - you’re a builder, hands on but know the right amount of process as we scale
You’ve built and scaled Customer Success teams for customers across SMB and enterprise. You have strong opinions on how to build a world class success function
You’ve personally built systems, playbooks, and tooling from scratch - you love getting hands-on and building out data systems
You dive deep into customer usage data, retention, and engagement patterns - you’re completely data driven
Someone who understands value-based growth - you help customers grow by solving problems, not selling features
Nice to have: You have several years experience navigating the US healthcare system with a technical product
How we’ll get to know you Initial call with Beth, Head of Talent - 30 minutes
Behavioural interview with Maitham (CEO) and Boris (Head of Product) - 60 minutes
Mock customer call - Eric (Head of Commercial), Boris, Isabel (Customer Success Manager) - 60 minutes
Strategy workshop in person - Maitham, Boris or Aditya (Head of Operations) - 90 minutes
Compensation Salary:
$180K - $210K depending on location and experience
Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our
handbook here.
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location
New laptop
Oh and before we forget: Our API docs are
here
Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
Important details before applying: We
only hire folks physically based in EST timezones
for the majority of US based roles -
more information here.
We do not sponsor visas right now given our stage
#J-18808-Ljbffr
Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
We’ve got some of the greatest hearts and minds from
Babylon ,
Ro Health ,
SpaceX ,
Instacart
and
Monzo -
working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by
Creandum,
Point Nine ,
20VC ,
YC , and leading angels, we’re connecting millions already.
Short on time? Summary below Who you are:
A mission driven, data driven Customer Success leader
Ownership:
Build, scale and lead a world class Customer Success team focused on value, relationships and growth
Us:
We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT
Salary:
$180K - $210K depending on location and experience
Reports to:
CEO
Time zone:
You need to be physically based in EST state
Why we need this role Our incredible Head of Customer Success,
Naiara
and first employee of Junction, is transitioning into a new role within the company, so we’re searching for a Customer Success leader to build on a strong foundation and take the team to next level as we enter a critical growth phase. This is a leadership position, reporting into the CEO. What you’ll be owning You’ll be building, scaling and leading a world class Customer Success team focused on value, relationships and growth. The Customer Success team is now 4 folks strong with
Isabel ,
Evan,
Audrey
and
Shani . You'll be directly responsible for our customer experience, success outcomes, renewals, and growth as we continue to scale - fast. What you’ll be doing day to day Owning Customer Success at Junction:
Define and lead the strategy across onboarding, implementation, adoption, renewals and growth
Build and lead our high-performing team:
Hire, coach, and manage a team that serves a book of 30–50 complex accounts across digital health SMB, enterprise and health systems
Design and implement systems:
Build on our existing Customer Success processes, tooling, playbooks, and success plans - balancing high-touch and tech-touch models
Be customer-obsessed, but commercially smart:
Work closely with customers to understand their needs, but stay grounded in value delivery and sustainable growth
Turn insights into action:
Partner with
Boris
in Product to surface customer feedback and inform our go-to-market strategy with
Eric
in Sales
Drive expansion through value:
Help customers realize the full power of our platform - growing through aligned value, not upselling for its own sake
Set and monitor metrics:
Build a strong data and reporting foundation. Dig into product usage, health scores, NPS, and expansion metrics to drive decisions.
What this role isn’t responsible for but can contribute to Operations as a whole is owned by
Aditya , involving product operations with our lab testing product for walk in, at home and test kit tests
Customer Support is owned by
Eliot , you will work closely together on how to build an impeccable customer experience
Sales is owned by
Eric , currently we have no OTE incentives for the Success team - we’re focused on retention, product utilisation and onboarding success
Who we’re looking for You’re deeply passionate about fixing healthcare for millions of people
Early stage environments (Series A - C) is where your experience has been - you’re a builder, hands on but know the right amount of process as we scale
You’ve built and scaled Customer Success teams for customers across SMB and enterprise. You have strong opinions on how to build a world class success function
You’ve personally built systems, playbooks, and tooling from scratch - you love getting hands-on and building out data systems
You dive deep into customer usage data, retention, and engagement patterns - you’re completely data driven
Someone who understands value-based growth - you help customers grow by solving problems, not selling features
Nice to have: You have several years experience navigating the US healthcare system with a technical product
How we’ll get to know you Initial call with Beth, Head of Talent - 30 minutes
Behavioural interview with Maitham (CEO) and Boris (Head of Product) - 60 minutes
Mock customer call - Eric (Head of Commercial), Boris, Isabel (Customer Success Manager) - 60 minutes
Strategy workshop in person - Maitham, Boris or Aditya (Head of Operations) - 90 minutes
Compensation Salary:
$180K - $210K depending on location and experience
Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our
handbook here.
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location
New laptop
Oh and before we forget: Our API docs are
here
Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
Important details before applying: We
only hire folks physically based in EST timezones
for the majority of US based roles -
more information here.
We do not sponsor visas right now given our stage
#J-18808-Ljbffr