Cambrian Homecare, Inc.
Staffing Coordinator -Weekend Shift!
Cambrian Homecare, Inc., Long Beach, California, us, 90899
Overview
Cambrian Homecare, LLC is an excellent setting to start a career in healthcare or to find yourself making a difference in the lives of the aging, injured or developmentally disabled.
We are looking for a
Staffing Coordinator
for our corporate office in Long Beach. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients.
You must be able to commit to working every weekend
This is not a remote position.
Responsibilities
Staff scheduling and coordination
Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
Respond quickly to urgent staffing needs to maintain continuous coverage.
Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
Track and document all staffing activities, shift changes, and client/caregiver communications
Communication and relationship management
Serve as the primary point of contact between caregivers, clients and the internal team
Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
Build strong relationships with clients and caregivers through consistent follow up and empathy.
Participate in quality assurance efforts related to caregiver performance and client satisfaction
Provide regular updates to supervisor on staffing challenges, open cases or client concerns
Quickly and efficiently answer incoming calls providing high quality customer service
Ensure a seamless transition between shifts
Provide clear communication to continue to foster caregiver and client needs, and continue to troubleshoot unresolved issues if left pending
Document communication to maintain flow of services
Share urgent matter or time-sensitive updates and or any special instructions from on-call manager or clients to staff coming onto their shift
Appropriately escalate unresolved or high priority issues to the supervisor
Escalations to be reported timely to prevent any disruption of company services
Provide nurse triage number to any work-related injuries and follow standard procedures of incidents, special incidents, and notify appropriate dept. via email for follow up
Ensure all scheduled visit submissions are entered timely and accurately in the system
Verify client information, visit details, authorization information to prevent any scheduling errors and or missed visits
Mobile App Troubleshooting
Address and resolve caregiver inquiries related to time entry, ensuring company and state regulations
Manually adjust and enter correct clock in/out times in system
Document issues in system in case follow up is needed
Guide the caregiver through basic troubleshooting
Qualifications
High school diploma or equivalent
Strong organizational, multitasking and problem-solving skills
Effective verbal and written communication
Strong typing skills
Ability to handle fast-paced, deadline driven environments
Capable of handling high call volume
Proficiency with Microsoft office a plus
Previous experience in home care or healthcare staffing a plus
Fluency in both English and Spanish preferred
Job Requirements
18+ years old
US work authorization
High school diploma or equivalent
Ability to pass a background check and reference check
Valid Drivers License and reliable transportation
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted Min Pay Rate USD $19.00/Hr.
Posted Max Pay Rate USD $21.00/Hr.
#J-18808-Ljbffr
We are looking for a
Staffing Coordinator
for our corporate office in Long Beach. A Staffing Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients.
You must be able to commit to working every weekend
This is not a remote position.
Responsibilities
Staff scheduling and coordination
Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
Respond quickly to urgent staffing needs to maintain continuous coverage.
Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
Track and document all staffing activities, shift changes, and client/caregiver communications
Communication and relationship management
Serve as the primary point of contact between caregivers, clients and the internal team
Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership.
Build strong relationships with clients and caregivers through consistent follow up and empathy.
Participate in quality assurance efforts related to caregiver performance and client satisfaction
Provide regular updates to supervisor on staffing challenges, open cases or client concerns
Quickly and efficiently answer incoming calls providing high quality customer service
Ensure a seamless transition between shifts
Provide clear communication to continue to foster caregiver and client needs, and continue to troubleshoot unresolved issues if left pending
Document communication to maintain flow of services
Share urgent matter or time-sensitive updates and or any special instructions from on-call manager or clients to staff coming onto their shift
Appropriately escalate unresolved or high priority issues to the supervisor
Escalations to be reported timely to prevent any disruption of company services
Provide nurse triage number to any work-related injuries and follow standard procedures of incidents, special incidents, and notify appropriate dept. via email for follow up
Ensure all scheduled visit submissions are entered timely and accurately in the system
Verify client information, visit details, authorization information to prevent any scheduling errors and or missed visits
Mobile App Troubleshooting
Address and resolve caregiver inquiries related to time entry, ensuring company and state regulations
Manually adjust and enter correct clock in/out times in system
Document issues in system in case follow up is needed
Guide the caregiver through basic troubleshooting
Qualifications
High school diploma or equivalent
Strong organizational, multitasking and problem-solving skills
Effective verbal and written communication
Strong typing skills
Ability to handle fast-paced, deadline driven environments
Capable of handling high call volume
Proficiency with Microsoft office a plus
Previous experience in home care or healthcare staffing a plus
Fluency in both English and Spanish preferred
Job Requirements
18+ years old
US work authorization
High school diploma or equivalent
Ability to pass a background check and reference check
Valid Drivers License and reliable transportation
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted Min Pay Rate USD $19.00/Hr.
Posted Max Pay Rate USD $21.00/Hr.
#J-18808-Ljbffr