TalentBurst
Overview
Employer Industry: Customer Experience Technology Why consider this job opportunity
Opportunity for career advancement and growth within the organization Work remotely, offering flexibility to manage your work-life balance Collaborative environment with cross-functional teams Engage in hands-on problem-solving and creative workflow improvements Chance to impact customer satisfaction through effective support systems Responsibilities
Manage third-party tools and platforms, including Zendesk and Amazon Connect Own maintenance, upgrades, incident response, user and data management, and customization of support platforms Collaborate with cross-functional partners to translate business requirements into technical solutions Identify opportunities for improvement in workflows and implement creative solutions Write documentation and operational playbooks for system processes Qualifications
Experience with customer experience tools such as Zendesk, Salesforce Service Cloud, or similar platforms Skilled in configuring, maintaining, and improving customer experience systems Ability to quickly troubleshoot and resolve user issues Comfortable pulling reports, analyzing trends, and identifying discrepancies Knowledge of security best practices regarding user access and system security Preferred Qualifications
Basic scripting skills in languages such as Python or JavaScript for automation Experience managing relationships with software vendors and negotiating contracts Enjoyment in conducting training sessions and creating user-friendly guides Familiarity with omnichannel support strategies including chatbots and social media Relevant certifications in platform administration, such as Zendesk Admin or Salesforce Certified Admin #CustomerExperience #RemoteWork #CareerGrowth #ProblemSolving #CXTechnology We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Customer Experience Technology Why consider this job opportunity
Opportunity for career advancement and growth within the organization Work remotely, offering flexibility to manage your work-life balance Collaborative environment with cross-functional teams Engage in hands-on problem-solving and creative workflow improvements Chance to impact customer satisfaction through effective support systems Responsibilities
Manage third-party tools and platforms, including Zendesk and Amazon Connect Own maintenance, upgrades, incident response, user and data management, and customization of support platforms Collaborate with cross-functional partners to translate business requirements into technical solutions Identify opportunities for improvement in workflows and implement creative solutions Write documentation and operational playbooks for system processes Qualifications
Experience with customer experience tools such as Zendesk, Salesforce Service Cloud, or similar platforms Skilled in configuring, maintaining, and improving customer experience systems Ability to quickly troubleshoot and resolve user issues Comfortable pulling reports, analyzing trends, and identifying discrepancies Knowledge of security best practices regarding user access and system security Preferred Qualifications
Basic scripting skills in languages such as Python or JavaScript for automation Experience managing relationships with software vendors and negotiating contracts Enjoyment in conducting training sessions and creating user-friendly guides Familiarity with omnichannel support strategies including chatbots and social media Relevant certifications in platform administration, such as Zendesk Admin or Salesforce Certified Admin #CustomerExperience #RemoteWork #CareerGrowth #ProblemSolving #CXTechnology We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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