ServiceNow
Overview
We’re not yesterday’s IT department, we’re Digital Technology. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re focused on delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
Job Overview:
As a
Technical Product Manager , you will drive the success of our CRM products by bridging technology and business objectives. You will define and manage the product roadmap, gather and prioritize requirements, and collaborate with cross‑functional teams to ensure successful development and launch. Your focus will be on delivering innovative, high‑quality solutions that meet stakeholder needs and align with the company’s strategy.
Our team aspires to create an industry‑leading intelligent digital Go‑to‑Market ecosystem and works on several highly visible product initiatives. You will contribute to taking our lead‑to‑cash processes to the next level and work closely with business partners to drive impact.
This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.
What you get to do in this role
Transform CRM
Be part of the team transforming CRM from legacy to industry‑leading capabilities guided by AI
Ongoing Product Health Inspection
Continuously inspect product health through end‑user usage, feedback, and existing issues
Provide readouts on product health and recommendations for the roadmap and priorities
Product Strategy and Roadmap
Develop and communicate a clear product vision and strategy aligned with company objectives
Create and maintain a roadmap outlining key features, enhancements, and milestones
Performance Metrics and Analysis
Establish KPIs to measure product success and iterate based on data‑driven insights
Requirement Gathering and Prioritization
Collaborate with stakeholders to gather and prioritize requirements
Define user stories, use cases, and acceptance criteria
Technical Understanding
Understand the technology stack, architecture, and constraints; partner with engineering to ensure feasibility
Cross‑Functional Collaboration
Work with development, UX, QA, and operations to ensure successful delivery
Foster effective communication across the team
Product Development Oversight
Monitor progress and make critical decisions to meet objectives
Customer Feedback and Iteration
Gather and analyze stakeholder feedback to identify improvement opportunities
Iterate on features to address needs and pain points
Qualifications
Experience with AI in work processes
or able to critically think about integrating AI into workflows and decision‑making
Typically requires a minimum of 8 years of related experience; a Master’s degree with 6 years; or a PhD with 3 years of software product management experience
Bachelor’s degree in a relevant field
(e.g., Computer Science, Engineering, Business) preferred
Strong technical background with Sales CRM systems and understanding of related systems; ability to communicate with development teams
Strong understanding of sales cycles and processes (direct, indirect, renewals, etc.)
Experience designing technical solutions that address business problems with people‑first design
Experience monitoring product health and presenting findings for action
Hands‑on experience implementing and managing global Sales CRM products
Strong prioritization skills and focus on high‑impact activities
Experience gathering requirements and transforming them into a product roadmap
Experience managing SaaS products and vendors
Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
Strong analytical and problem‑solving skills and exceptional communication and leadership abilities
Ability to adapt to changing priorities in a fast‑paced environment
Deep curiosity about customer needs and a track record in building customer relationships
Ability to work with international teams across time zones including India and Europe
Compensation and Benefits
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer an On Target Earnings (OTE) incentive structure. The base pay shown is a guideline and total compensation varies by location, qualifications, and other factors. Benefits include health plans, flexible spending accounts, a 401(k) match, ESPP, matching donations, paid time off, and family leave programs.
Work Personas and Equity Work personas (flexible, remote, or in office) are assigned based on the nature of work and location. Learn more here. Eligibility may be determined by the distance between your residence and the nearest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Individuals with arrest or conviction records will be considered in accordance with legal requirements.
Accommodations We strive to provide an accessible experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations Some positions require access to controlled technology subject to export control regulations. Employment is contingent on obtaining any required export licenses or approvals.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr
Job Overview:
As a
Technical Product Manager , you will drive the success of our CRM products by bridging technology and business objectives. You will define and manage the product roadmap, gather and prioritize requirements, and collaborate with cross‑functional teams to ensure successful development and launch. Your focus will be on delivering innovative, high‑quality solutions that meet stakeholder needs and align with the company’s strategy.
Our team aspires to create an industry‑leading intelligent digital Go‑to‑Market ecosystem and works on several highly visible product initiatives. You will contribute to taking our lead‑to‑cash processes to the next level and work closely with business partners to drive impact.
This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.
What you get to do in this role
Transform CRM
Be part of the team transforming CRM from legacy to industry‑leading capabilities guided by AI
Ongoing Product Health Inspection
Continuously inspect product health through end‑user usage, feedback, and existing issues
Provide readouts on product health and recommendations for the roadmap and priorities
Product Strategy and Roadmap
Develop and communicate a clear product vision and strategy aligned with company objectives
Create and maintain a roadmap outlining key features, enhancements, and milestones
Performance Metrics and Analysis
Establish KPIs to measure product success and iterate based on data‑driven insights
Requirement Gathering and Prioritization
Collaborate with stakeholders to gather and prioritize requirements
Define user stories, use cases, and acceptance criteria
Technical Understanding
Understand the technology stack, architecture, and constraints; partner with engineering to ensure feasibility
Cross‑Functional Collaboration
Work with development, UX, QA, and operations to ensure successful delivery
Foster effective communication across the team
Product Development Oversight
Monitor progress and make critical decisions to meet objectives
Customer Feedback and Iteration
Gather and analyze stakeholder feedback to identify improvement opportunities
Iterate on features to address needs and pain points
Qualifications
Experience with AI in work processes
or able to critically think about integrating AI into workflows and decision‑making
Typically requires a minimum of 8 years of related experience; a Master’s degree with 6 years; or a PhD with 3 years of software product management experience
Bachelor’s degree in a relevant field
(e.g., Computer Science, Engineering, Business) preferred
Strong technical background with Sales CRM systems and understanding of related systems; ability to communicate with development teams
Strong understanding of sales cycles and processes (direct, indirect, renewals, etc.)
Experience designing technical solutions that address business problems with people‑first design
Experience monitoring product health and presenting findings for action
Hands‑on experience implementing and managing global Sales CRM products
Strong prioritization skills and focus on high‑impact activities
Experience gathering requirements and transforming them into a product roadmap
Experience managing SaaS products and vendors
Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
Strong analytical and problem‑solving skills and exceptional communication and leadership abilities
Ability to adapt to changing priorities in a fast‑paced environment
Deep curiosity about customer needs and a track record in building customer relationships
Ability to work with international teams across time zones including India and Europe
Compensation and Benefits
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer an On Target Earnings (OTE) incentive structure. The base pay shown is a guideline and total compensation varies by location, qualifications, and other factors. Benefits include health plans, flexible spending accounts, a 401(k) match, ESPP, matching donations, paid time off, and family leave programs.
Work Personas and Equity Work personas (flexible, remote, or in office) are assigned based on the nature of work and location. Learn more here. Eligibility may be determined by the distance between your residence and the nearest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Individuals with arrest or conviction records will be considered in accordance with legal requirements.
Accommodations We strive to provide an accessible experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations Some positions require access to controlled technology subject to export control regulations. Employment is contingent on obtaining any required export licenses or approvals.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr