Olive & Finch
Overview
Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Profit sharing Vision insurance Job Title: Director of Operations – DEN Location: Denver International Airport (DEN) Reports To: Chief Operating Officer (COO) Company: Olive & Finch Collective About Olive & Finch Collective
Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams. Position Summary
The Director of Operations – DEN is responsible for the oversight and execution of all Olive & Finch Collective operations at Denver International Airport (DEN). This role is the primary liaison between Olive & Finch and DEN’s airport management team, ensuring seamless communication, compliance, and partnership. The Director of Operations plays a critical role in pre-opening planning, coordinating buildouts, and launching new concepts. Post-opening, this leader ensures operational excellence, guest satisfaction, and ongoing collaboration with DEN to meet and exceed expectations. Key Responsibilities
Airport Relationship & Compliance — Serve as the primary point of contact with the DEN concessions team and airport stakeholders. Airport Relationship & Compliance — Ensure full compliance with all DEN, TSA, FAA, and airport concessionaire requirements, including security, safety, and reporting obligations. Airport Relationship & Compliance — Maintain regular communication and represent Olive & Finch at airport meetings, reviews, and inspections. Pre-Opening & New Unit Launches — Lead all pre-opening coordination with DEN and internal teams for construction, design, equipment procurement, hiring, and training. Pre-Opening & New Unit Launches — Oversee timelines and deliverables for multiple projects simultaneously, ensuring on-time and on-budget openings. Pre-Opening & New Unit Launches — Partner with marketing and brand teams to ensure cohesive launch campaigns and strong opening performance. Operational Leadership — Manage day-to-day operations of all airport locations post-opening, ensuring adherence to Olive & Finch brand standards and airport guidelines. Operational Leadership — Develop and implement systems to maximize operational efficiency, guest experience, and profitability in a high-volume airport environment. Operational Leadership — Support and mentor airport General Managers and department leaders to achieve operational goals. Financial & Performance Management — Partner with the COO and Director of Finance to develop budgets, labor models, and financial forecasts for airport units. Financial & Performance Management — Track and analyze KPIs (sales, COGS, labor, guest satisfaction) to drive performance and identify opportunities for improvement. Financial & Performance Management — Lead problem-solving efforts to address operational challenges unique to airport operations. Team Leadership & Culture — Recruit, train, and retain top-performing airport operations leaders and staff. Team Leadership & Culture — Foster a culture of accountability, collaboration, and guest-first service. Team Leadership & Culture — Serve as a visible and engaged leader, modeling Olive & Finch values and supporting employee development. Team Leadership & Culture — Qualifications
7+ years of progressive leadership experience in hospitality or airport food & beverage operations. Demonstrated success opening and operating multiple food & beverage concepts, including full service, QSR, bar and coffee formats. Strong knowledge of airport concessionaire processes, compliance requirements, and high-volume operations. Exceptional project management skills, with the ability to lead multiple pre-opening projects simultaneously. Excellent communication and relationship-building skills with internal teams and external stakeholders. Collaborative, hands-on leader with a bias toward action and problem solving. Commitment to guest experience, team development, and operational excellence.
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Benefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Profit sharing Vision insurance Job Title: Director of Operations – DEN Location: Denver International Airport (DEN) Reports To: Chief Operating Officer (COO) Company: Olive & Finch Collective About Olive & Finch Collective
Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams. Position Summary
The Director of Operations – DEN is responsible for the oversight and execution of all Olive & Finch Collective operations at Denver International Airport (DEN). This role is the primary liaison between Olive & Finch and DEN’s airport management team, ensuring seamless communication, compliance, and partnership. The Director of Operations plays a critical role in pre-opening planning, coordinating buildouts, and launching new concepts. Post-opening, this leader ensures operational excellence, guest satisfaction, and ongoing collaboration with DEN to meet and exceed expectations. Key Responsibilities
Airport Relationship & Compliance — Serve as the primary point of contact with the DEN concessions team and airport stakeholders. Airport Relationship & Compliance — Ensure full compliance with all DEN, TSA, FAA, and airport concessionaire requirements, including security, safety, and reporting obligations. Airport Relationship & Compliance — Maintain regular communication and represent Olive & Finch at airport meetings, reviews, and inspections. Pre-Opening & New Unit Launches — Lead all pre-opening coordination with DEN and internal teams for construction, design, equipment procurement, hiring, and training. Pre-Opening & New Unit Launches — Oversee timelines and deliverables for multiple projects simultaneously, ensuring on-time and on-budget openings. Pre-Opening & New Unit Launches — Partner with marketing and brand teams to ensure cohesive launch campaigns and strong opening performance. Operational Leadership — Manage day-to-day operations of all airport locations post-opening, ensuring adherence to Olive & Finch brand standards and airport guidelines. Operational Leadership — Develop and implement systems to maximize operational efficiency, guest experience, and profitability in a high-volume airport environment. Operational Leadership — Support and mentor airport General Managers and department leaders to achieve operational goals. Financial & Performance Management — Partner with the COO and Director of Finance to develop budgets, labor models, and financial forecasts for airport units. Financial & Performance Management — Track and analyze KPIs (sales, COGS, labor, guest satisfaction) to drive performance and identify opportunities for improvement. Financial & Performance Management — Lead problem-solving efforts to address operational challenges unique to airport operations. Team Leadership & Culture — Recruit, train, and retain top-performing airport operations leaders and staff. Team Leadership & Culture — Foster a culture of accountability, collaboration, and guest-first service. Team Leadership & Culture — Serve as a visible and engaged leader, modeling Olive & Finch values and supporting employee development. Team Leadership & Culture — Qualifications
7+ years of progressive leadership experience in hospitality or airport food & beverage operations. Demonstrated success opening and operating multiple food & beverage concepts, including full service, QSR, bar and coffee formats. Strong knowledge of airport concessionaire processes, compliance requirements, and high-volume operations. Exceptional project management skills, with the ability to lead multiple pre-opening projects simultaneously. Excellent communication and relationship-building skills with internal teams and external stakeholders. Collaborative, hands-on leader with a bias toward action and problem solving. Commitment to guest experience, team development, and operational excellence.
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