The WFS Group
Overview
Join to apply for the
Head of CRM Services
role at
The WFS Group . Base pay range:
$72,000.00/yr - $115,000.00/yr This range is provided by The WFS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation package: Bonus opportunities. Schedule: Monday to Friday. Location: Remote. Core Snapshot
WFS Group is a fast-paced, high-performance sales agency that provides “done-for-you” sales services to leading brands in the alternative education space. We close leads for growth-focused clients and build scalable processes to drive predictable revenue. Position Summary
Head of CRM Services is a critical leadership role responsible for owning and optimizing the CRM infrastructure that underpins our sales execution. This role focuses on HubSpot configuration, data integrity, and system enablement—ensuring every sales team operates on a clean, reliable, and scalable foundation. You’ll oversee the entire CRM lifecycle: from design and documentation, to onboarding new client accounts, to ongoing optimization and governance. Your mission is to make HubSpot an engine of operational excellence with seamless integrations, airtight documentation, robust data, and performance at scale. You SHOULD Apply If You
Have designed, configured, and optimized HubSpot across multiple teams or orgs Love building scalable systems that turn scattered workflows into predictable sales engines Are an absolute HubSpot expert and know your way around all HubSpot functionality Have deployed new CRM environments from scratch — integrations, dialers, schedulers, reporting tools included Get energy from documenting workflows, SOPs, and playbooks that stick Geek out over data integrity and accurate dashboards that leadership can actually trust Are comfortable building CRM architectures as well as refining automations and reports Have led onboarding and training to ensure adoption sticks Enjoy collaborating with leadership to align CRM with GTM strategy Are passionate about standardization, scalability, and governance Want to be both a strategic architect and a hands-on CRM builder You SHOULD NOT Apply If You
Have only used a CRM but never configured or designed one Prefer band-aid fixes over building scalable systems Get overwhelmed by workflows, documentation, or governance Think CRMs are “set it and forget it” Need someone else to hand you a pre-built system Only have theory/certifications with no hands-on execution Avoid data structures, KPIs, and auditing in favor of “just making it work” Dont get excited about building a CRM environment that’s enterprise-grade and bulletproof Core Outcomes (What Success Looks Like)
New client accounts onboarded into HubSpot and live within 30 days 100% dashboard accuracy (Scale Scorecard, Rep Scoreboard) through strict governance CRM deployments for new sales engines completed and fully configured within 30 days CRM auditing protocols enforced across all accounts with high team compliance Up-to-date documentation, SOPs, and training libraries that drive adoption and reduce support needs Responsibilities
Own HubSpot configuration, optimization, and maintenance across all client accounts Lead CRM setup for new accounts, including integrations with dialers, schedulers, and reporting tools Build and maintain CRM documentation (playbooks, SOPs, workflows) for org-wide consistency Collaborate with the data team to align CRM with external data pipelines and dashboards Enforce auditing, data quality standards, and pipeline discipline while overseeing CRM auditing team Partner with leadership and RevOps to support forecasting and growth initiatives Continuously streamline workflows and improve user experience Act as internal escalation point and subject matter expert for HubSpot best practices Lead CRM onboarding for new hires and accounts to ensure smooth adoption Track and deliver on CRM initiatives tied to quarterly operational targets Job Details
Job Type: Full-time Employment type: Full-time Location: Remote Seniority level: Director Job function: Business Development and Sales Industries: Business Consulting and Services
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Join to apply for the
Head of CRM Services
role at
The WFS Group . Base pay range:
$72,000.00/yr - $115,000.00/yr This range is provided by The WFS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation package: Bonus opportunities. Schedule: Monday to Friday. Location: Remote. Core Snapshot
WFS Group is a fast-paced, high-performance sales agency that provides “done-for-you” sales services to leading brands in the alternative education space. We close leads for growth-focused clients and build scalable processes to drive predictable revenue. Position Summary
Head of CRM Services is a critical leadership role responsible for owning and optimizing the CRM infrastructure that underpins our sales execution. This role focuses on HubSpot configuration, data integrity, and system enablement—ensuring every sales team operates on a clean, reliable, and scalable foundation. You’ll oversee the entire CRM lifecycle: from design and documentation, to onboarding new client accounts, to ongoing optimization and governance. Your mission is to make HubSpot an engine of operational excellence with seamless integrations, airtight documentation, robust data, and performance at scale. You SHOULD Apply If You
Have designed, configured, and optimized HubSpot across multiple teams or orgs Love building scalable systems that turn scattered workflows into predictable sales engines Are an absolute HubSpot expert and know your way around all HubSpot functionality Have deployed new CRM environments from scratch — integrations, dialers, schedulers, reporting tools included Get energy from documenting workflows, SOPs, and playbooks that stick Geek out over data integrity and accurate dashboards that leadership can actually trust Are comfortable building CRM architectures as well as refining automations and reports Have led onboarding and training to ensure adoption sticks Enjoy collaborating with leadership to align CRM with GTM strategy Are passionate about standardization, scalability, and governance Want to be both a strategic architect and a hands-on CRM builder You SHOULD NOT Apply If You
Have only used a CRM but never configured or designed one Prefer band-aid fixes over building scalable systems Get overwhelmed by workflows, documentation, or governance Think CRMs are “set it and forget it” Need someone else to hand you a pre-built system Only have theory/certifications with no hands-on execution Avoid data structures, KPIs, and auditing in favor of “just making it work” Dont get excited about building a CRM environment that’s enterprise-grade and bulletproof Core Outcomes (What Success Looks Like)
New client accounts onboarded into HubSpot and live within 30 days 100% dashboard accuracy (Scale Scorecard, Rep Scoreboard) through strict governance CRM deployments for new sales engines completed and fully configured within 30 days CRM auditing protocols enforced across all accounts with high team compliance Up-to-date documentation, SOPs, and training libraries that drive adoption and reduce support needs Responsibilities
Own HubSpot configuration, optimization, and maintenance across all client accounts Lead CRM setup for new accounts, including integrations with dialers, schedulers, and reporting tools Build and maintain CRM documentation (playbooks, SOPs, workflows) for org-wide consistency Collaborate with the data team to align CRM with external data pipelines and dashboards Enforce auditing, data quality standards, and pipeline discipline while overseeing CRM auditing team Partner with leadership and RevOps to support forecasting and growth initiatives Continuously streamline workflows and improve user experience Act as internal escalation point and subject matter expert for HubSpot best practices Lead CRM onboarding for new hires and accounts to ensure smooth adoption Track and deliver on CRM initiatives tied to quarterly operational targets Job Details
Job Type: Full-time Employment type: Full-time Location: Remote Seniority level: Director Job function: Business Development and Sales Industries: Business Consulting and Services
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