Florida State University
Overview
This position is within FSU’s Department of Enterprise Systems & Services (ESS). Responsibilities
The ESS development team supports software that runs FSU’s student systems (Admissions, Advisement, Community, Financial Aid, Student Financials, Student Records), HR/Payroll and related HCM systems, and the financial systems (Accounts Receivable, Accounts Payable, Asset Management, General Ledger, Commitment Control, Grants & Proposals, etc). The development team also supports the management of scheduling, file transfers and forms & workflows. This role provides a junior-level Development / Operational (DevOps) analyst. It is responsible for providing support to FSU's Enterprise Software, including ERP package software (PeopleSoft), Automic, and Decisions. Responsible for monitoring executable objects via the Automic Process Monitor for all environments (CS/HR/FI) and work with functional resources to resolve issues. Assist in all areas where the development team participates, including rotational verification of migrations, payroll processing support, and support for and financial year end. Responsible for creation and maintenance of documentation pertaining to customer programs and processes, keeping accurate and up-to-date records that are accessible. Review business request requirements and develop objects and programs based on those requirements; follow naming standards in development of objects. Development areas include PeopleSoft, Automic and Decisions. Maintenance of Automic clients, including reviewing and removal of inactive objects, researching and removal of active objects no longer in use, folder organization and regular schedule reviews. CRM Ticketing System responsibilities: ensure assigned tickets are addressed and resolved within the specified time frame; monitor the ticket queue, prioritize tickets by urgency and impact; communicate with customers and provide updates (tickets must be updated biweekly). Perform duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management; utilize tools in accordance with ITS standards. Qualifications
Bachelor's degree in Computer Science, MIS, or other appropriate degree or a high school diploma or equivalent with four years of experience. (Note: or a combination of post-high school education and experience equal to four years.) Preferred Qualifications
This is an entry level position that does require a degree of organization and logical thinking. Helpful
Ideal candidate: analytical, able to investigate errors by asking how and why and digging to find answers; detail-oriented with effective documentation skills. What is a typical day?
Monitor activities in Automic for all clients, investigate errors, contact functional BAs as needed. Use downtime to assist others or document existing procedures. What to expect in the first 60-90 days
Training on Automic via Automic University, shadowing an Automic resource to become familiar with the system, and working actual tickets. University Information
One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning rooted in the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. Learn more about our university and campuses. FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about compensation, benefits, wellness, recognition, and employee development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations
This is an A&P position. This position requires successful completion of a criminal history background check. This position is open until filled. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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This position is within FSU’s Department of Enterprise Systems & Services (ESS). Responsibilities
The ESS development team supports software that runs FSU’s student systems (Admissions, Advisement, Community, Financial Aid, Student Financials, Student Records), HR/Payroll and related HCM systems, and the financial systems (Accounts Receivable, Accounts Payable, Asset Management, General Ledger, Commitment Control, Grants & Proposals, etc). The development team also supports the management of scheduling, file transfers and forms & workflows. This role provides a junior-level Development / Operational (DevOps) analyst. It is responsible for providing support to FSU's Enterprise Software, including ERP package software (PeopleSoft), Automic, and Decisions. Responsible for monitoring executable objects via the Automic Process Monitor for all environments (CS/HR/FI) and work with functional resources to resolve issues. Assist in all areas where the development team participates, including rotational verification of migrations, payroll processing support, and support for and financial year end. Responsible for creation and maintenance of documentation pertaining to customer programs and processes, keeping accurate and up-to-date records that are accessible. Review business request requirements and develop objects and programs based on those requirements; follow naming standards in development of objects. Development areas include PeopleSoft, Automic and Decisions. Maintenance of Automic clients, including reviewing and removal of inactive objects, researching and removal of active objects no longer in use, folder organization and regular schedule reviews. CRM Ticketing System responsibilities: ensure assigned tickets are addressed and resolved within the specified time frame; monitor the ticket queue, prioritize tickets by urgency and impact; communicate with customers and provide updates (tickets must be updated biweekly). Perform duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management; utilize tools in accordance with ITS standards. Qualifications
Bachelor's degree in Computer Science, MIS, or other appropriate degree or a high school diploma or equivalent with four years of experience. (Note: or a combination of post-high school education and experience equal to four years.) Preferred Qualifications
This is an entry level position that does require a degree of organization and logical thinking. Helpful
Ideal candidate: analytical, able to investigate errors by asking how and why and digging to find answers; detail-oriented with effective documentation skills. What is a typical day?
Monitor activities in Automic for all clients, investigate errors, contact functional BAs as needed. Use downtime to assist others or document existing procedures. What to expect in the first 60-90 days
Training on Automic via Automic University, shadowing an Automic resource to become familiar with the system, and working actual tickets. University Information
One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning rooted in the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. Learn more about our university and campuses. FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about compensation, benefits, wellness, recognition, and employee development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applications must include all work history up to ten years, and education details even if attaching a resume. Considerations
This is an A&P position. This position requires successful completion of a criminal history background check. This position is open until filled. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr