Headlight
Overview
Join a team thats transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: its a movement focused on improving access to care and enhancing clinician delivery. We are transparent about capabilities, treatments, and coverage; we champion innovation and leverage data to continuously improve care. Our mission is simple but powerful: improving lives, one session at a time. Our clinical team values autonomy with institutional support to focus on patient outcomes and to elevate standards of care that extend beyond private practice. As the most trusted behavioral health partner in the Western U.S., Headlight has deep relationships that enable interoperability, referrals, and superior outcomes. Our services combine personalized client engagement with advanced technology to enhance human connection, delivering whole-person care from match to session to between sessions. As a Learning & Development Specialist, youll help new team members get up to speed and support our internal training programs. Reporting to the Director of L&D, you will work to deliver smooth onboarding, run systems training, and make learning easy and effective for everyone. This is a great opportunity to grow in the learning & development space while collaborating with clinicians, team members, and leaders across the organization. Responsibilities
Assist with administrative tasks related to scheduling, calendar invites, communications, and training logistics. Collaborate with subject matter experts and key stakeholders to update and improve training content that supports operational processes and clinical workflows. Respond to team member and key stakeholder questions about onboarding, training, LMS access, and course completion requirements in a timely and friendly manner. Assist in planning and facilitating engaging virtual and blended training sessions, with a focus on onboarding and systems training. Help manage and maintain our Learning Management System (LMS), including course uploads, learner tracking, reporting, and troubleshooting. Support the design and delivery of onboarding sessions, with a focus on helping new hires feel confident and prepared in their roles. Conduct readiness check-ins with new hires to assess progress, answer questions, and identify where extra support is needed. Lead live, virtual training sessions to walk new users through key functions of our EHR and other clinical systems, ensuring theyre comfortable navigating tools, workflows, and processes used day to day. Other duties as assigned. Qualifications
2+ years of experience in training or learning & development. 2+ years of experience with curriculum/training material development. 2+ years of experience in email support, customer service, project coordination, or administrative roles focused on end-user technical or IT training/support. Outstanding written and verbal communication skills and the ability to deliver high levels of customer service with clinicians and teammates at all levels. Strong time management skills with a proven ability to meet deadlines. Experience delivering or facilitating live training sessions, either in person or virtually. Ability to thrive in a fast-paced workplace and adapt to a changing environment. Comfortable learning new systems and tools and explaining them clearly to others. Familiarity with using or supporting a Learning Management System (LMS). Highly organized with strong attention to detail and the ability to manage multiple tasks at once. Proficiency in Microsoft Office (especially Teams and Outlook). A collaborative mindset and customer-service orientationyou enjoy helping people learn and succeed. Nice To Have (but Not Required)
Experience supporting or training users on EHRs or clinical systems (e.g., NextGen, Epic, athenahealth, etc.). Prior exposure to instructional design tools (e.g., Articulate Rise, Storyline, Canva, Snagit). Experience working in a healthcare, tech, or startup environment. Familiarity with adult learning principles or onboarding program design. Understanding of learning data/reporting and using feedback to iterate on training. Benefits
Competitive salary and benefits package. Opportunity to work in a cutting-edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. Headlight is committed to diversity, equity, and inclusiveness and seeks to create a welcoming, diverse, and discrimination- and harassment-free workplace. By applying, you consent to receive future communications from Headlight via email or text regarding this application and related opportunities, with an option to opt out at any time. #J-18808-Ljbffr
Join a team thats transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: its a movement focused on improving access to care and enhancing clinician delivery. We are transparent about capabilities, treatments, and coverage; we champion innovation and leverage data to continuously improve care. Our mission is simple but powerful: improving lives, one session at a time. Our clinical team values autonomy with institutional support to focus on patient outcomes and to elevate standards of care that extend beyond private practice. As the most trusted behavioral health partner in the Western U.S., Headlight has deep relationships that enable interoperability, referrals, and superior outcomes. Our services combine personalized client engagement with advanced technology to enhance human connection, delivering whole-person care from match to session to between sessions. As a Learning & Development Specialist, youll help new team members get up to speed and support our internal training programs. Reporting to the Director of L&D, you will work to deliver smooth onboarding, run systems training, and make learning easy and effective for everyone. This is a great opportunity to grow in the learning & development space while collaborating with clinicians, team members, and leaders across the organization. Responsibilities
Assist with administrative tasks related to scheduling, calendar invites, communications, and training logistics. Collaborate with subject matter experts and key stakeholders to update and improve training content that supports operational processes and clinical workflows. Respond to team member and key stakeholder questions about onboarding, training, LMS access, and course completion requirements in a timely and friendly manner. Assist in planning and facilitating engaging virtual and blended training sessions, with a focus on onboarding and systems training. Help manage and maintain our Learning Management System (LMS), including course uploads, learner tracking, reporting, and troubleshooting. Support the design and delivery of onboarding sessions, with a focus on helping new hires feel confident and prepared in their roles. Conduct readiness check-ins with new hires to assess progress, answer questions, and identify where extra support is needed. Lead live, virtual training sessions to walk new users through key functions of our EHR and other clinical systems, ensuring theyre comfortable navigating tools, workflows, and processes used day to day. Other duties as assigned. Qualifications
2+ years of experience in training or learning & development. 2+ years of experience with curriculum/training material development. 2+ years of experience in email support, customer service, project coordination, or administrative roles focused on end-user technical or IT training/support. Outstanding written and verbal communication skills and the ability to deliver high levels of customer service with clinicians and teammates at all levels. Strong time management skills with a proven ability to meet deadlines. Experience delivering or facilitating live training sessions, either in person or virtually. Ability to thrive in a fast-paced workplace and adapt to a changing environment. Comfortable learning new systems and tools and explaining them clearly to others. Familiarity with using or supporting a Learning Management System (LMS). Highly organized with strong attention to detail and the ability to manage multiple tasks at once. Proficiency in Microsoft Office (especially Teams and Outlook). A collaborative mindset and customer-service orientationyou enjoy helping people learn and succeed. Nice To Have (but Not Required)
Experience supporting or training users on EHRs or clinical systems (e.g., NextGen, Epic, athenahealth, etc.). Prior exposure to instructional design tools (e.g., Articulate Rise, Storyline, Canva, Snagit). Experience working in a healthcare, tech, or startup environment. Familiarity with adult learning principles or onboarding program design. Understanding of learning data/reporting and using feedback to iterate on training. Benefits
Competitive salary and benefits package. Opportunity to work in a cutting-edge healthcare technology environment. Professional development opportunities and training. Collaborative and supportive work culture. Impactful role contributing to the enhancement of patient care and healthcare processes. Headlight is committed to diversity, equity, and inclusiveness and seeks to create a welcoming, diverse, and discrimination- and harassment-free workplace. By applying, you consent to receive future communications from Headlight via email or text regarding this application and related opportunities, with an option to opt out at any time. #J-18808-Ljbffr