SAP SE
Overview
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. SAP is the global market leader for business software and related services. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized security and support for U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role. All internal transfers require manager approval. Purpose and Objectives: Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments. The Delivery Manager helps maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for end-to-end operations and lowering total cost of operation. CAS offerings provide post-implementation support, optimization, and improvements to manage day-to-day application, technical and database operations in a secure cloud environment. The Delivery Manager oversees the operation and maintenance of technical SAP landscapes and manages release upgrades. General Responsibilities
Lead CAS Delivery Teams comprised of contractors. Manage the delivery of standard and custom CAS Packages for NS2 Cloud customers. Own, lead and coordinate operational tasks. Deep-dive on issues and communicate complex recommendations to customer leadership. Required Experience
Bachelors degree in engineering, MIS, or science (Mathematics, Computer Science, Chemistry, Physics, etc.) with 5-8 years experience, or MS with 3-6 years experience. Good understanding of programming concepts, infrastructure concepts, operating systems, and general database knowledge. Excellent management skills with strong customer-facing experience. Excellent oral and written English communications skills with ability to interact with all levels of customers and management. Ability to work independently and take ownership of tasks. Ability to establish solid working relationships with clients. Strong presentation, communication, and conflict management skills. Excellent technical knowledge/experience within SAP NetWeaver and SAP HANA. Handle sensitive escalated customer issues in team environments and in real-time with support engineers as needed while maintaining high customer satisfaction. Knowledge in SAP HANA Cloud integration, SAP FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC. Management and oversight of weekend and 24x7 support activities as required. Create and maintain knowledge documents to support customers and prevent similar issues or requests. Drive improvement of Knowledge quality in the area of expertise. Preferred Experience
SAP Basis Administration and Troubleshooting experience. SAP HANA database management and troubleshooting experience. Linux OS management and troubleshooting experience. 2 years of customer-facing delivery experience. Experience with software applications in S/4HANA Cloud Environments. Bring out your best
SAP innovations help more than four hundred thousand customers work together more efficiently and use business insight more effectively. SAP is a market leader in ERP and end-to-end business application software and related services, with a global presence and a focus on personal development and inclusion. Equal Employment Opportunity and Accessibility
SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation to navigate the site or complete an application, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, sex, gender identity or expression, protected veteran status, or disability. Compensation and Additional Information
Compensation ranges are transparent. The targeted combined range for this position is 63,200140,600 USD. The actual offer depends on factors such as education, skills, experience, scope, and location. Any SAP variable incentive depends on company and personal performance. For benefits and eligibility requirements, refer to SAP North America Benefits. Requisition ID: 435495 | Work Area: Consulting and Professional Services | Employment Type: Regular Full Time | Expected Travel: 010% | Location: Herndon, VA, US 20171 #J-18808-Ljbffr
We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. SAP is the global market leader for business software and related services. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized security and support for U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role. All internal transfers require manager approval. Purpose and Objectives: Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments. The Delivery Manager helps maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for end-to-end operations and lowering total cost of operation. CAS offerings provide post-implementation support, optimization, and improvements to manage day-to-day application, technical and database operations in a secure cloud environment. The Delivery Manager oversees the operation and maintenance of technical SAP landscapes and manages release upgrades. General Responsibilities
Lead CAS Delivery Teams comprised of contractors. Manage the delivery of standard and custom CAS Packages for NS2 Cloud customers. Own, lead and coordinate operational tasks. Deep-dive on issues and communicate complex recommendations to customer leadership. Required Experience
Bachelors degree in engineering, MIS, or science (Mathematics, Computer Science, Chemistry, Physics, etc.) with 5-8 years experience, or MS with 3-6 years experience. Good understanding of programming concepts, infrastructure concepts, operating systems, and general database knowledge. Excellent management skills with strong customer-facing experience. Excellent oral and written English communications skills with ability to interact with all levels of customers and management. Ability to work independently and take ownership of tasks. Ability to establish solid working relationships with clients. Strong presentation, communication, and conflict management skills. Excellent technical knowledge/experience within SAP NetWeaver and SAP HANA. Handle sensitive escalated customer issues in team environments and in real-time with support engineers as needed while maintaining high customer satisfaction. Knowledge in SAP HANA Cloud integration, SAP FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC. Management and oversight of weekend and 24x7 support activities as required. Create and maintain knowledge documents to support customers and prevent similar issues or requests. Drive improvement of Knowledge quality in the area of expertise. Preferred Experience
SAP Basis Administration and Troubleshooting experience. SAP HANA database management and troubleshooting experience. Linux OS management and troubleshooting experience. 2 years of customer-facing delivery experience. Experience with software applications in S/4HANA Cloud Environments. Bring out your best
SAP innovations help more than four hundred thousand customers work together more efficiently and use business insight more effectively. SAP is a market leader in ERP and end-to-end business application software and related services, with a global presence and a focus on personal development and inclusion. Equal Employment Opportunity and Accessibility
SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation to navigate the site or complete an application, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, sex, gender identity or expression, protected veteran status, or disability. Compensation and Additional Information
Compensation ranges are transparent. The targeted combined range for this position is 63,200140,600 USD. The actual offer depends on factors such as education, skills, experience, scope, and location. Any SAP variable incentive depends on company and personal performance. For benefits and eligibility requirements, refer to SAP North America Benefits. Requisition ID: 435495 | Work Area: Consulting and Professional Services | Employment Type: Regular Full Time | Expected Travel: 010% | Location: Herndon, VA, US 20171 #J-18808-Ljbffr