RAM Mounts
Overview
National Products, Inc. (NPI) is seeking a proactive and detail-oriented IT Support Specialist to join our in-house IT team. This is a mid-level position where your prior IT support experience will be essential. In this role, you will go beyond traditional desktop support, balancing end-user assistance with hands-on infrastructure work such as troubleshooting laptops, running network cabling, and maintaining well-documented, organized systems. You will need strong troubleshooting skills, the ability to communicate technical concepts clearly, and the mindset to transform user frustrations into positive outcomes. Job Description
You will succeed in this role if you are someone who thrives working independently, can take ownership of projects from start to finish, and takes pride in delivering both technical excellence and operational organization. Responsibilities
Provide responsive technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, and network-related issues efficiently Run and terminate network cabling, install wall jacks, patch panels, and manage switch or router connections with an emphasis on proper cable management and documentation Install and configure hardware, operating systems, applications, and Intune-managed devices Perform system updates, patches, and preventative maintenance to keep systems secure and reliable Work on projects while operating with a high degree of autonomy when assigned independent tasks Maintain clear records of support requests, cabling diagrams, and system changes Track IT assets including hardware and software inventory, ensuring they are properly managed and maintained Qualifications
Technical Skills
Strong knowledge of Windows OS and Microsoft 365 Experience with Intune or other device management platforms preferred Familiarity with Active Directory, Group Policy, and user account administration Hands-on experience running network cabling, installing wall jacks, patch panels, and rack-mounted gear Knowledge of proper cable management standards Skilled in diagnosing, repairing, and upgrading desktops, laptops, and peripherals Helpdesk or ticketing system experience Familiarity with network cameras and video surveillance systems is a plus CompTIA A+ or equivalent certification or experience Soft Skills
Highly detail-oriented with strong organizational skills Excellent problem-solving and analytical abilities Strong communication and customer service mindset Comfortable working independently with minimal supervision Ability to manage multiple priorities and meet deadlines Physical Requirements
Ability to lift and move computer and networking equipment as needed Occasional after-hours or weekend work for maintenance or urgent support Occasional operation of a scissor lift or boom lift for camera and wireless access point installation or replacement Hourly Rate
30.00 36.00 per hour Benefits
Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test). #J-18808-Ljbffr
National Products, Inc. (NPI) is seeking a proactive and detail-oriented IT Support Specialist to join our in-house IT team. This is a mid-level position where your prior IT support experience will be essential. In this role, you will go beyond traditional desktop support, balancing end-user assistance with hands-on infrastructure work such as troubleshooting laptops, running network cabling, and maintaining well-documented, organized systems. You will need strong troubleshooting skills, the ability to communicate technical concepts clearly, and the mindset to transform user frustrations into positive outcomes. Job Description
You will succeed in this role if you are someone who thrives working independently, can take ownership of projects from start to finish, and takes pride in delivering both technical excellence and operational organization. Responsibilities
Provide responsive technical support for desktops, laptops, mobile devices, printers, and peripherals Diagnose and resolve hardware, software, and network-related issues efficiently Run and terminate network cabling, install wall jacks, patch panels, and manage switch or router connections with an emphasis on proper cable management and documentation Install and configure hardware, operating systems, applications, and Intune-managed devices Perform system updates, patches, and preventative maintenance to keep systems secure and reliable Work on projects while operating with a high degree of autonomy when assigned independent tasks Maintain clear records of support requests, cabling diagrams, and system changes Track IT assets including hardware and software inventory, ensuring they are properly managed and maintained Qualifications
Technical Skills
Strong knowledge of Windows OS and Microsoft 365 Experience with Intune or other device management platforms preferred Familiarity with Active Directory, Group Policy, and user account administration Hands-on experience running network cabling, installing wall jacks, patch panels, and rack-mounted gear Knowledge of proper cable management standards Skilled in diagnosing, repairing, and upgrading desktops, laptops, and peripherals Helpdesk or ticketing system experience Familiarity with network cameras and video surveillance systems is a plus CompTIA A+ or equivalent certification or experience Soft Skills
Highly detail-oriented with strong organizational skills Excellent problem-solving and analytical abilities Strong communication and customer service mindset Comfortable working independently with minimal supervision Ability to manage multiple priorities and meet deadlines Physical Requirements
Ability to lift and move computer and networking equipment as needed Occasional after-hours or weekend work for maintenance or urgent support Occasional operation of a scissor lift or boom lift for camera and wireless access point installation or replacement Hourly Rate
30.00 36.00 per hour Benefits
Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test). #J-18808-Ljbffr