Pure Fishing
Are you passionate about building brand loyalty and providing standout service? As a Brand Specialist, youll be on the front linesengaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether its entering orders, solving issues, or sharing product knowledge, youll help strengthen our brands and create unforgettable experiences. Plus, youll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.
What makes you a great catch?
You have top-notch communication skillsboth written and verbal.
Youre naturally customer-obsessed and love solving problems with positivity.
Youre organized, flexible, and always ready to jump into continuous improvement.
You thrive in fast-paced environments with calls, emails, chats, and multitasking galore.
You have data entry and computer skills, with experience in spreadsheets and Microsoft Office.
Bonus points if youve got experience in customer service, account management, or brand engagement.
Why you will love it here
Join a passionate team driven by excellence, authenticity, and execution.
Be part of building and growing legendary outdoor brands.
Your input matterswe want your ideas on improving our service and customer experience.
Opportunities to grow and develop your skills in brand management and customer engagement.
Your work environment
Youll work in a dynamic, customer-focused team that interacts across departments, including marketing and sales. Youll be answering inquiries, managing warranties and returns, entering orders, and helping shape how the world sees our brands. Every interaction you have with customers will be a chance to build loyalty and make someones day.
What you will need to succeed
Experience in customer service or a contact center environment is a plus.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and handle challenges with a positive attitude.
A commitment to continuous learning, collaboration, and leadership.
Willingness to travel occasionally as needed.
Pure Fishing is THE global leader in the fishing tackle industry, with a portfolio of iconic brands that includes Abu Garcia, Berkley, Fenwick, Penn, Pflueger, Shakespeare, SpiderWire, and Ugly Stik. Our team of industry-leading experts and our global network of operations and innovation hubs produce world-class products designed to delight our customers and exceed the needs of anglers worldwide. But fishing to us is not just about business, it is about time shared with family and friends, time on the water, excitement and the environment. We are a passionate team dedicated to creating memorable experiences by helping anglers everywhere have more fun catching more fish.
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