Customer Service Representative (JOB ID 1504) Job at OneSparQ in Cleveland

OneSparQ is looking for a Customer Service Representative in Cleveland, OH.

Required Skills:

• 3+ years of customer service experience
• High school diploma
• Experience working in a team environment

Additional Skills (not required):

• Packaging experience (film, tape, adhesives)
• Experience using a CRM
• Customer service experience in a manufacturing environment

Responsibilities:

• Process and manage customer orders from receipt to delivery, ensuring accuracy and timely fulfillment
• Communicate order status, delays, or changes to customers proactively
• Handle product inquiries, providing detailed information about product specifications, availability, and pricing
• Coordinate with production team to confirm lead times and shipping schedules
• Respond to and resolve customer complaints regarding product quality, delivery issues, or incorrect orders