Aspiranet
Senior IT Operations Manager Remote - South San Francisco, CA
Make sure to apply with all the requested information, as laid out in the job overview below. Location: Remote – South San Francisco, CA Schedule: Full-Time - Exempt Department: Information Technology Reports to: Director of Information Systems Pay Range: $100,000.00 - $130,000.00 Make a Meaningful Impact Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating and working with the HQ team, we’d love to hear from you. About Aspiranet Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption; Transitional Aged Youth (TAY); Residential; Intensive Home-Based Services; Behavioral Health; and Family and Community. At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach. Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and help define IT policies, procedures, and best practices. Key Responsibilities Strategic Planning and Leadership
Lead IT operational and strategic planning, including fostering innovation, guiding best practices, planning projects, and organizing resource allocation. Align operational improvements with business needs and end-user requirements. Develop end-to-end service and operations views from the customer perspective. Create and execute a roadmap for continual process improvement. Benchmark, analyze, report on, and recommend improvements and growth for IT infrastructure and systems. Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services. Operations & Service Delivery
Oversee daily IT operations including infrastructure, network, cloud services, and help desk support. Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement. Lead incident and problem management with root cause analysis and remediation strategies. Cybersecurity & Compliance
Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation, and audit readiness. Ensure systems and policies meet HIPAA and other regulatory requirements. Incorporate secure-by-design principles into operational standards and project planning. Technology Planning & Project Management
Develop and manage IT operations projects and technology upgrades, including researching and recommending new solutions. Collaborate with stakeholders to define business and systems requirements for new technology implementations. Develop requests for proposals with input from the Director of Information Services. Oversee IT asset management and procurement processes for hardware, software, and equipment. Budgeting & Vendor Management
Assist with IT budgeting, purchasing, and cost-benefit analyses of technology initiatives. Help manage vendor contracts and service agreements in coordination with leadership. Prepare business cases and cost/benefit analyses for IT spending and initiatives. Research potential technology solutions to support procurement efforts. Team & Communication
Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture. Maintain clear communication with leadership and staff regarding IT priorities and updates. Qualifications
Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role. MBA or advanced degree with a tech focus preferred. Strong knowledge of networks (Cato, Cisco, Fortinet, Sophos), operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications. Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare) with working knowledge of HIPAA and PHI protection. Strong incident response, vulnerability management, and endpoint security in operational settings. Proven leadership skills with the ability to manage teams, projects, and budgets. Familiar with HR and project management best practices. ITIL certification or similar preferred. Excellent leadership, communication, interpersonal, and problem-solving skills. Strong customer service orientation and ability to work collaboratively across teams. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment. Ability to effectively prioritize and execute tasks in a high-demand environment. Work Environment & Schedule
Remote work - IT Team Management Monday - Friday (8:00 AM - 5:00 PM) Why Aspiranet?
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching. Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more. Flexible mix of remote and in-office work supporting work-life balance. Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick days, two diversity days, and paid birthday time off. Access to our employee assistance program including 24/7 crisis line; up to 6 counseling sessions per issue. Opportunities for training and development. Collaborative, inclusive, mission-aligned culture. Opportunity to lead meaningful initiatives that support employee wellbeing. Physical Demands The physical demands and work environment described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. This position typically operates in a standard office environment with a generally quiet noise level. Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and inclusion. We strive to provide a welcoming workplace that respects differing world views, cultures, and lived experiences. How to Apply Apply today through our career portal. Visit www.aspiranet.org/careers to apply. Pro tip: once you’re in the portal, create an account to start your application quickly.
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Make sure to apply with all the requested information, as laid out in the job overview below. Location: Remote – South San Francisco, CA Schedule: Full-Time - Exempt Department: Information Technology Reports to: Director of Information Systems Pay Range: $100,000.00 - $130,000.00 Make a Meaningful Impact Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating and working with the HQ team, we’d love to hear from you. About Aspiranet Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption; Transitional Aged Youth (TAY); Residential; Intensive Home-Based Services; Behavioral Health; and Family and Community. At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach. Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and help define IT policies, procedures, and best practices. Key Responsibilities Strategic Planning and Leadership
Lead IT operational and strategic planning, including fostering innovation, guiding best practices, planning projects, and organizing resource allocation. Align operational improvements with business needs and end-user requirements. Develop end-to-end service and operations views from the customer perspective. Create and execute a roadmap for continual process improvement. Benchmark, analyze, report on, and recommend improvements and growth for IT infrastructure and systems. Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services. Operations & Service Delivery
Oversee daily IT operations including infrastructure, network, cloud services, and help desk support. Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement. Lead incident and problem management with root cause analysis and remediation strategies. Cybersecurity & Compliance
Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation, and audit readiness. Ensure systems and policies meet HIPAA and other regulatory requirements. Incorporate secure-by-design principles into operational standards and project planning. Technology Planning & Project Management
Develop and manage IT operations projects and technology upgrades, including researching and recommending new solutions. Collaborate with stakeholders to define business and systems requirements for new technology implementations. Develop requests for proposals with input from the Director of Information Services. Oversee IT asset management and procurement processes for hardware, software, and equipment. Budgeting & Vendor Management
Assist with IT budgeting, purchasing, and cost-benefit analyses of technology initiatives. Help manage vendor contracts and service agreements in coordination with leadership. Prepare business cases and cost/benefit analyses for IT spending and initiatives. Research potential technology solutions to support procurement efforts. Team & Communication
Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture. Maintain clear communication with leadership and staff regarding IT priorities and updates. Qualifications
Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role. MBA or advanced degree with a tech focus preferred. Strong knowledge of networks (Cato, Cisco, Fortinet, Sophos), operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications. Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare) with working knowledge of HIPAA and PHI protection. Strong incident response, vulnerability management, and endpoint security in operational settings. Proven leadership skills with the ability to manage teams, projects, and budgets. Familiar with HR and project management best practices. ITIL certification or similar preferred. Excellent leadership, communication, interpersonal, and problem-solving skills. Strong customer service orientation and ability to work collaboratively across teams. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment. Ability to effectively prioritize and execute tasks in a high-demand environment. Work Environment & Schedule
Remote work - IT Team Management Monday - Friday (8:00 AM - 5:00 PM) Why Aspiranet?
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching. Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more. Flexible mix of remote and in-office work supporting work-life balance. Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick days, two diversity days, and paid birthday time off. Access to our employee assistance program including 24/7 crisis line; up to 6 counseling sessions per issue. Opportunities for training and development. Collaborative, inclusive, mission-aligned culture. Opportunity to lead meaningful initiatives that support employee wellbeing. Physical Demands The physical demands and work environment described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. This position typically operates in a standard office environment with a generally quiet noise level. Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and inclusion. We strive to provide a welcoming workplace that respects differing world views, cultures, and lived experiences. How to Apply Apply today through our career portal. Visit www.aspiranet.org/careers to apply. Pro tip: once you’re in the portal, create an account to start your application quickly.
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