Billing Solutions Specialist

ID: 565944 Location: Norfolk Va, US Billing Solutions Specialist Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary The ‘Specialist, Billing Solution’ is accountable for the seamless Invoicing to Receipt-of-Payment process for the assigned customer portfolio by working closely with SSC who will own the Audit, Generate, and Invoice Presentation process. This position will own a customer portfolio and will be responsible for receiving, reviewing, resolving and responding to all escalated invoice related inquiries from customers for ocean freight and accessorial charges invoices (excluding D&D). The Specialist will proactively act to resolve possible future issues based on current situation by ensuring root-cause is identified and addressed by performing in-depth research and providing feedback to business. This includes maintaining SOPs, answering SSC RFIs, working on process improvement by coordinating with other departments or agency. The Specialist will act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts. Functions & Duties Description • The ‘Specialist, Billing Solution’ is accountable for the quality and accuracy of the billing to Cash process for its assigned customer portfolio. Responsible for receiving, reviewing, resolving and responding to all invoices related inquiries and disputed invoices for ocean freight and accessorial charges (Excluding detention, demurrage) and address the root cause of the inquiries • This position is responsible to closely follow the processes being performed in SSC and constantly communicate with SSC (written and verbal) to address issues and changes needed to optimize the accuracy of the billing • Proactively problem solve, seek out root causes and recommend actions for correction. Bring issue to the attention of the department to resolve and prevent future issues. • Serves as expert in the interpretation and explanation of service contracts, tariffs and agreements with ability to rigorously interpret and apply relevant policies and procedures. Update SOP and communicate to relevant parties (SSC mainly) • Ensure that the disputes are fixed by adjusting the invoice and returning the updated invoice to the customer. And properly documented in NOVA in accordance with the defined procedure. • Will act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts • MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED Knowledge, Skills, Abilities • Understanding of Industry processes and standards as a whole • Familiarity with functions of different internal departments, preferably rates and detention and demurrage. • Understanding of Service Contracts and Tariff filings • Strong attention to detail • Good level of analytical and problem solving abilities • Good conflict resolution skills • Strong systems acumen • Ability to effectively work independently as well as with peers. • Excellent communication skills (verbal and written). • Advanced knowledge of Excel i.e. data manipulation using pivot tables, formulas, etc. • Proficiency in computer skills to include Microsoft applications. (Microsoft Outlook, Word, PowerPoint, Access, others) Qualifications Education Required/Preferred Education Level Description Required High School Diploma or GED Preferred Bachelor’s Degree Work Experience Experience Years of Experience General Experience 1-3 years Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com Nearest Major Market: Hampton Roads