MassBur Investments is hiring: Construction Project Manager in San Antonio

Job Title: Construction Project Manager

Department/Group: Construction

Position Reports to: Managing Partner/s

Reporting Positions: Restoration Service Professionals, Laborers, Subcontractors, Temporary Laborers

Position Type: Full-Time

Salaried/Hourly: Salaried

Status: Exempt

Travel Required: Yes

Position Summary/Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our construction services.

Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition and downtime following property damage.

Exceed established standards of production performance through continuous process improvement and training and development of staff.

Primary Duties and Responsibilities

• Exceed division targets for quality ratings and customer satisfaction.

• Meet or exceed established targets for responding to, editing, and delivering estimates on losses.

• Maintain strategic relationships with vendors and subcontractors.

• Meet or exceed profitability targets on managed projects.

• Plan and execute projects to completion.

• Obtain written contracts and payment terms for projects.

• Maintain efficient and accurate flow of production paperwork from the job site to administration.

• Coordinate resource planning and scheduling of technicians, laborers, and subcontractors.

• Meet or exceed division targets for COGS and Direct Labor.

• Track equipment used on company jobs.

• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services.

• Coordinate estimates from subcontractors.

• Create and properly edit estimates from Xactimate and Docusketch to properly service clients based on the individualised scope of work.

• Order materials required for projects and coordinate delivery to the job site.

• Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.

• Perform property inspections and complete reports.
  
  

Additional Duties and Responsibilities

• Communicate with customers and conduct in-home inspections as needed.

• Maintain project files.

• Attend and assist in conducting company meetings.

• Perform production work.

Decision Rights and Authority

• Management of the budget for projects.

• Provides input to and assists in development of strategic goals.

• Order supplies and schedule services.

Working Relationships and Scope

• Works with Estimators and estimation programs to review and oversee job estimates.

• Coordinates with Marketing for follow-up and job evaluation with customers.

• Coordinates with customer and administration functions for timely collection of project payment.

Performance Competencies

• Oral Communication
  The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.

• Written Communication
  Writes clear, precise, well organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information. 

• Team Building
  Achieves cohesion and effective team culture with peers and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.

• Constructive Confrontation
  Has the ability to solicit, process, and integrate inputs and ideas from peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.

• Planning and Organizing
  Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.

• Integrity
  Ironclad – Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest, does not play games.

• Excellence
  Sets high, “stretch” standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair, and aggressive goals for self and others, encouraging individual initiative.

• Customer Focus
  Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.

• Technology
  Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications – Knowledge, Skills, and Abilities

• Education and Experience

High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.

• Financial Reports and Budgeting

Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

• Technical Skills

Proficient technical skills, experience, and/or certification in the areas of service the company provides.

• Mathematical Skills

Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

• Negotiation Skills

Wins by creating advocates, not enemies, when negotiating.

• Computer Skills

• Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially in Xactimate, and Docusketch, Google Docs. 

• Listening Skills

Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

• Certificates, Licenses, and Registrations

None required for this position.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions

• The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.

• Noise level in the work environment is moderate to high.