IT Support Specialist Job at Spinelli Kilcollin in Los Angeles

IT Support Specialist

About Spinelli Kilcollin:

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers.

About the Role:

As the IT Support Specialist, you’ll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive.

Location: Los Angeles (Hybrid)

Reports To: VP of People & Business Operations

Key Responsibilities:

• Monitor and manage Google Workspace (users, permissions, groups, security settings)
• Maintain and organize document permissions across Google Drive, Dropbox, and 1Password
• Set up, configure, and maintain company devices (laptops, software, user accounts)
• Support onboarding/offboarding processes for all IT-related needs
• Monitor and maintain SpamTitan for secure and effective email filtering
• Create, document, and implement IT standards of procedure across systems and office locations
• Ensure consistency of IT systems, configurations, and tools across all locations
• Troubleshoot and resolve IT-related issues in a timely and effective manner
• Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
• Own internal communication regarding system updates and IT policy changes
• Complete the configuration and rollout of firewall systems in all office locations
• Maintain and implement cybersecurity protocols, including updates and compliance measures
• Identify opportunities to improve workflows, increase security, and enhance the employee experience through technology

Qualifications:

• 3+ years of experience in IT support or systems administration
• Strong working knowledge of Google Workspace, Dropbox, and 1Password
• Experience with SpamTitan or similar email security tools
• Familiarity with device management (MacOS and Windows)
• Experience configuring and maintaining firewalls and managing IT across multiple locations
• Strong documentation skills and experience building scalable processes
• Highly organized with excellent problem-solving and communication skills
• Ability to work independently and manage multiple priorities
• Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
• Familiarity with IT asset management tools

Compensation: $80,000 - $85,000

Perks & Benefits:

• Paid Company Holidays
• PTO
• Health & Dental Benefits
• 401(k) + matching
• Profit sharing + Annual Bonus
• Jewelry Allowance

How To Apply:

Send your resume and a cover letter to careers@spinellikilcollin.com. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.

Applicants must submit the materials above directly to careers@spinellikilcollin.com for consideration.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!