Veterinary Practice Partners
Veterinary Receptionist
Veterinary Practice Partners, Needham Heights, Massachusetts, United States, 02494
Veterinary Receptionist
Receptionist
Veterinary Front Desk Salary: $20.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position. The hospital is open Monday through Friday from 8 am to 7 pm and Saturday from 8 am
2 pm. Highland Animal Hospital is hiring a full-time Customer Service Professional & Kennel Assistant to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesit's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our mission, expect to be supported in your work and home life with: All the benefits you deserve medical, dental, vision, and plus an employee pet discount because we know your pets are family, too! Paid time off. Take the time you need to recharge. 401(k) with a generous company We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. Key Receptionist Responsibilities: Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured. Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff. Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care. Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail. Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology. Create a welcoming space: Help maintain a clean, organized, and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors. Key Kennel Responsibilities: Monitor the health and comfort of animals, recognize and respond to emergency situations, and report health concerns. Document treatments, activities, and observations. Walk dogs in all weather conditions. Feed and provide scheduled fresh water to dogs and cats. Maintain cleanliness by washing dishes, bowls, litter boxes, kennels, and cages. Change and replace soiled bedding and manage laundry tasks. Bathe animals as necessary before discharge. Perform general housekeeping duties in animal housing, food preparation, and laundry areas. Administer oral and topical medications, including flea and tick treatments. Assist with checking in and out boarding patients, ensuring proper labeling and ID collars. Identify and alleviate stress in boarding animals through interactive play and mental stimulation. Qualifications: Previous experience in a veterinary office is preferred. Basic knowledge of veterinary terminology and procedures Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy Ability to maintain a calm, professional, and positive demeanor About Highland Animal Hospital At Highland Animal Hospital, we're more than just a veterinary clinicwe're a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we'd want for our own pets. With a focus on preventive medicine and tailored treatment plans, we're here to support the health and happiness of pets throughout every stage of life. We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that's as passionate about care as you are!
Receptionist
Veterinary Front Desk Salary: $20.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position. The hospital is open Monday through Friday from 8 am to 7 pm and Saturday from 8 am
2 pm. Highland Animal Hospital is hiring a full-time Customer Service Professional & Kennel Assistant to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesit's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our mission, expect to be supported in your work and home life with: All the benefits you deserve medical, dental, vision, and plus an employee pet discount because we know your pets are family, too! Paid time off. Take the time you need to recharge. 401(k) with a generous company We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. Key Receptionist Responsibilities: Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured. Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff. Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care. Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail. Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology. Create a welcoming space: Help maintain a clean, organized, and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors. Key Kennel Responsibilities: Monitor the health and comfort of animals, recognize and respond to emergency situations, and report health concerns. Document treatments, activities, and observations. Walk dogs in all weather conditions. Feed and provide scheduled fresh water to dogs and cats. Maintain cleanliness by washing dishes, bowls, litter boxes, kennels, and cages. Change and replace soiled bedding and manage laundry tasks. Bathe animals as necessary before discharge. Perform general housekeeping duties in animal housing, food preparation, and laundry areas. Administer oral and topical medications, including flea and tick treatments. Assist with checking in and out boarding patients, ensuring proper labeling and ID collars. Identify and alleviate stress in boarding animals through interactive play and mental stimulation. Qualifications: Previous experience in a veterinary office is preferred. Basic knowledge of veterinary terminology and procedures Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy Ability to maintain a calm, professional, and positive demeanor About Highland Animal Hospital At Highland Animal Hospital, we're more than just a veterinary clinicwe're a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we'd want for our own pets. With a focus on preventive medicine and tailored treatment plans, we're here to support the health and happiness of pets throughout every stage of life. We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that's as passionate about care as you are!