Craft Recruiting
Customer Success Manager - AI in Education
Location:
New York, NY (On-site, 5 days/week) Compensation:
$100,000 - $170,000 base + competitive equity
bout the Company This fast-growing, Y Combinator-backed AI startup is transforming K-12 education by making personalized learning accessible at scale. In just two years, they've partnered with over 200 schools in the U.S. and abroad, doubled revenue in the last five months, and are now expanding their team as they prepare for a Series A. The company is led by a second-time founder with a proven track record of scaling and exiting a venture-backed startup.
Why Join Unique opportunity to drive real change in the world by empowering the next generation. Early-stage momentum: $2M in revenue within months, 250k+ users, Tier 1 investors, and exceptionally low churn (2.7%). Backed by early investors in Scale AI, Norm AI, and Blackboard's founder. Join a small, ambitious team (currently ~7 employees, scaling quickly) where your impact will be direct and visible. The Role s a Customer Success Manager, you'll ensure schools are successful with the platform, engaged in the community, and renewing year over year. You'll own a large book of business (100+ schools, both private and international) and work closely with the leadership team, including the co-founder and CEO.
Responsibilities
Build strong, lasting relationships with 100+ school customers. Proactively check in with every customer at least once every two months. Drive adoption of new features to improve engagement and satisfaction. Own renewals and deliver at least 110% net revenue retention. Lead the company's Intercom implementation: maintain the help center, update resources, and manage inbound support tickets. Collaborate with leadership to identify customer insights and shape product roadmap. Requirements
2-6 years of customer success, account management, or high-volume client-facing experience. Proven track record managing at least 40-100+ accounts concurrently. Hands-on experience with customer support systems (Intercom preferred, but Salesforce, Zendesk, or similar acceptable). Prior startup experience and/or background in EdTech or education preferred. Strong technical troubleshooting and analytics skills to track usage and improve customer outcomes. Excellent communication, empathy, and relationship-building skills. Mission-driven, ambitious, low-ego, and adaptable. Must be located in or willing to relocate to New York City (on-site role). What They Offer
Competitive salary and equity. Visa sponsorship available on a case-by-case basis. rare opportunity to join a high-growth AI startup at the ground floor and shape the future of education.
New York, NY (On-site, 5 days/week) Compensation:
$100,000 - $170,000 base + competitive equity
bout the Company This fast-growing, Y Combinator-backed AI startup is transforming K-12 education by making personalized learning accessible at scale. In just two years, they've partnered with over 200 schools in the U.S. and abroad, doubled revenue in the last five months, and are now expanding their team as they prepare for a Series A. The company is led by a second-time founder with a proven track record of scaling and exiting a venture-backed startup.
Why Join Unique opportunity to drive real change in the world by empowering the next generation. Early-stage momentum: $2M in revenue within months, 250k+ users, Tier 1 investors, and exceptionally low churn (2.7%). Backed by early investors in Scale AI, Norm AI, and Blackboard's founder. Join a small, ambitious team (currently ~7 employees, scaling quickly) where your impact will be direct and visible. The Role s a Customer Success Manager, you'll ensure schools are successful with the platform, engaged in the community, and renewing year over year. You'll own a large book of business (100+ schools, both private and international) and work closely with the leadership team, including the co-founder and CEO.
Responsibilities
Build strong, lasting relationships with 100+ school customers. Proactively check in with every customer at least once every two months. Drive adoption of new features to improve engagement and satisfaction. Own renewals and deliver at least 110% net revenue retention. Lead the company's Intercom implementation: maintain the help center, update resources, and manage inbound support tickets. Collaborate with leadership to identify customer insights and shape product roadmap. Requirements
2-6 years of customer success, account management, or high-volume client-facing experience. Proven track record managing at least 40-100+ accounts concurrently. Hands-on experience with customer support systems (Intercom preferred, but Salesforce, Zendesk, or similar acceptable). Prior startup experience and/or background in EdTech or education preferred. Strong technical troubleshooting and analytics skills to track usage and improve customer outcomes. Excellent communication, empathy, and relationship-building skills. Mission-driven, ambitious, low-ego, and adaptable. Must be located in or willing to relocate to New York City (on-site role). What They Offer
Competitive salary and equity. Visa sponsorship available on a case-by-case basis. rare opportunity to join a high-growth AI startup at the ground floor and shape the future of education.