Piedmont Global Language Solutions
IT Infrastructure Lead
Piedmont Global Language Solutions, Washington, District of Columbia, us, 20022
About PGLS
PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.
Position Summary
The IT Infrastructure Lead is a technical expert responsible for designing, deploying, and supporting PGLS's infrastructure and core IT systems. In addition to engineering responsibilities, this role participates in day-to-day support, providing hands-on assistance to end users and acting as a resource for escalated technical challenges. The engineer plays a key role in automation, systems documentation, audits, and projects such as application rollouts, migrations, and decommissions. This role requires strong technical depth, process discipline, a security-conscious mindset, and excellent communication skills.
Job Responsibilities • Provide direct support for end users alongside the support team. • Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools. • Support incident resolution and root cause investigation in collaboration with the support team. • Lead root cause analysis and remediation of infrastructure-related problems. • Automate repetitive IT tasks using scripts, deployment tools, or configuration templates. • Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts. • Support data migrations and coordinate with MSPs during infrastructure transitions. • Monitor infrastructure systems for availability, patching, and security. • Contribute to the maintenance of secure infrastructure configurations aligned with industry standards. • Ensure accurate documentation of system relationships and dependencies in the CMDB. • Maintain detailed systems documentation and architecture diagrams. • Contribute to automation and technical implementation of service catalog request workflows. • Manage technical aspects of software licenses and support vendor onboarding/integration. • Champion security best practices across system design, access management, and configuration. • Support ISO 27001 audits and internal IT compliance reviews. • Collaborate with the Sr. IT Support Specialist and IT Assistant to ensure consistency across tools and processes. • Build trust by delivering consistent, reliable, and transparent technical support.
Qualifications • 5+ years of experience in IT support and systems engineering roles. • Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools. • Working knowledge of networking, firewalls, and cloud infrastructure concepts. • Experience with PowerShell or scripting languages for automation and configuration. • Proven ability to lead technical implementations and infrastructure change projects. • Comfortable collaborating with managed service providers and internal stakeholders. • Strong documentation and audit-readiness mindset. • Excellent communication and service orientation.
Nice to Have • Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools. • Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk. • Exposure to ISO 27001, NIST, or CIS frameworks. • Understanding of Zero Trust principles and least privilege access models. • Experience supporting security-related controls or remediation. • Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4 are a plus. • Security certifications such as CompTIA Security+, Microsoft SC-300, or AZ-500 are a plus.
Benefits
Piedmont Global has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule.
Location
Arlington VA
PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.
Position Summary
The IT Infrastructure Lead is a technical expert responsible for designing, deploying, and supporting PGLS's infrastructure and core IT systems. In addition to engineering responsibilities, this role participates in day-to-day support, providing hands-on assistance to end users and acting as a resource for escalated technical challenges. The engineer plays a key role in automation, systems documentation, audits, and projects such as application rollouts, migrations, and decommissions. This role requires strong technical depth, process discipline, a security-conscious mindset, and excellent communication skills.
Job Responsibilities • Provide direct support for end users alongside the support team. • Design and maintain systems across Microsoft 365, Azure AD, Intune, VPN, backup, and network access tools. • Support incident resolution and root cause investigation in collaboration with the support team. • Lead root cause analysis and remediation of infrastructure-related problems. • Automate repetitive IT tasks using scripts, deployment tools, or configuration templates. • Act as technical lead for application deployments, infrastructure upgrades, and decommissioning efforts. • Support data migrations and coordinate with MSPs during infrastructure transitions. • Monitor infrastructure systems for availability, patching, and security. • Contribute to the maintenance of secure infrastructure configurations aligned with industry standards. • Ensure accurate documentation of system relationships and dependencies in the CMDB. • Maintain detailed systems documentation and architecture diagrams. • Contribute to automation and technical implementation of service catalog request workflows. • Manage technical aspects of software licenses and support vendor onboarding/integration. • Champion security best practices across system design, access management, and configuration. • Support ISO 27001 audits and internal IT compliance reviews. • Collaborate with the Sr. IT Support Specialist and IT Assistant to ensure consistency across tools and processes. • Build trust by delivering consistent, reliable, and transparent technical support.
Qualifications • 5+ years of experience in IT support and systems engineering roles. • Deep familiarity with Microsoft 365, Azure AD, Intune, and device compliance tools. • Working knowledge of networking, firewalls, and cloud infrastructure concepts. • Experience with PowerShell or scripting languages for automation and configuration. • Proven ability to lead technical implementations and infrastructure change projects. • Comfortable collaborating with managed service providers and internal stakeholders. • Strong documentation and audit-readiness mindset. • Excellent communication and service orientation.
Nice to Have • Experience with endpoint detection & response (EDR/XDR) or vulnerability management tools. • Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk. • Exposure to ISO 27001, NIST, or CIS frameworks. • Understanding of Zero Trust principles and least privilege access models. • Experience supporting security-related controls or remediation. • Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4 are a plus. • Security certifications such as CompTIA Security+, Microsoft SC-300, or AZ-500 are a plus.
Benefits
Piedmont Global has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule.
Location
Arlington VA