Customer Service Representative Job at Robert Half in Exton

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Exton, Pennsylvania. This role involves engaging with clients and managing inquiries to ensure a seamless customer experience. The position is ideal for someone with excellent communication skills and a commitment to delivering high-quality service.

Responsibilities:

• Respond promptly to customer inquiries and provide accurate information regarding products and services.

• Handle inbound and outbound calls in a courteous and attentive manner.

• Maintain detailed records of customer interactions and transactions using company systems.

• Assist with order entry and processing to ensure timely fulfillment.

• Resolve customer issues and complaints efficiently while maintaining a positive attitude.

• Collaborate with team members to improve customer service processes and outcomes.

• Verify and complete required documentation for audits and compliance purposes.

• Conduct site visits as needed to ensure operational standards are being met.

• Adhere to company policies and procedures while maintaining confidentiality of sensitive information.

• Previous experience in customer service, call center operations, or a related field.
• Strong verbal and written communication skills.
• Proficiency in handling inbound and outbound calls.
• Ability to perform accurate order entry and data management.
• Familiarity with basic auditing processes and compliance documentation.
• Excellent organizational skills and attention to detail.
• Ability to work independently while meeting deadlines.
• Detail-oriented approach and ability to interact with clients effectively.