Associate Data Analyst Job at Disney Parks and Resorts in Lake Buena Vista
Disney Parks and Resorts, Lake Buena Vista, FL, United States
Overview
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
This role is part of the End-user and Technical Operations organization. Our mission is to deliver world-class operational support of all systems, services, devices, and tools used by Disney employees and end users - including the Help Desk and day-to-day operations for end-user support, data centers, databases, application operations, incident and problem management, and the network operations center. The Analyst will create operational analytics across Disney's technology ecosystem, maximizing technology availability.
As part of Disney's Enterprise Technology organization, this role focuses on strengthening service reliability and operational visibility across critical technology platforms. You will collaborate with operations, engineering, and development teams to design and implement monitoring strategies, real time dashboards, and self-service analytics that safeguard service health and availability.
Key responsibilities include building operational intelligence dashboards, creating visualizations to detect anomalies, and developing predictive analytics that improve incident response and reduce mean time to restore (MTTR). You will partner with Operations teams to capture requirements, shape decision making, and deliver reporting that protects business critical service level agreements.
By leveraging advanced analytics such as anomaly detection, adaptive thresholds, and predictive health scoring, you\'ll enable proactive issue prevention while driving automation, root cause analysis, and ITSM integrations. This role is central to advancing Disney\'s overall IT Service Delivery, ensuring reliable, data driven operations that support the enterprise at scale.