Renewal by Andersen is hiring: Call Center Associate in Northborough

Overview

With weekly and monthly bonuses, our reps earn an average of $50,000-$60,000 yearly. We offer great benefits and incentives, a streamlined growth and development plan, work-from-home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more. In 2023, 22 of our reps were promoted to higher-level positions.

Pay is $50k-$60k annually. Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation. Esler Companies is the holding company for Renewal by Andersen of multiple regions with sales and marketing engines in several locations. We are an equal-opportunity employer committed to fair hiring practices and a safe, healthy, drug-free workplace. We participate in E-Verify and will provide Form I-9 information as required. Esler Companies may use SMS to communicate with candidates; opt-out is available.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers’ unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world-class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required (shift differential pay offered).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.
• A drive to meet metrics and the ability to accept constructive feedback.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more