Jobs via Dice is hiring: IT Support Specialist in Whitewater

Overview

As an IT Support Specialist, you'll be responsible for providing Tier 1/2 technical support across the organization. This position handles escalated incidents from Tier 1, performing advanced troubleshooting and resolution of complex technical issues for hardware, software, networking, and peripheral devices.

Responsibilities

• Solve complex tech issues—whether it's hardware, software, networking, mobile devices, or peripheral devices (printers, scanners). If needed, escalate issues to Tier 3 or relevant engineering teams.
• Monitor systems and ticket queues. Participate in post-incident reviews and implement findings to minimize recurrence of issues.
• Manage hardware and software inventory through asset management tools, assisting with tracking, imaging, configuration, and deployment. Ensure systems are compliant with organizational standards and security guidelines.
• Provide rotational coverage of the support phone queue, assisting Tier 1 by handling overflow and high-priority incoming calls when necessary, and ensuring timely escalation or resolution of complex incidents.
• Help out on the support phone line when needed—especially for overflow or urgent calls—and make sure issues get resolved or escalated quickly.
• Make sure all fixes and setups follow IT policies and security best practices. Help with software updates, patching, and infrastructure changes.

Qualifications

• At least 2 years of experience solving issues with PCs, printers, phones, and infrastructure in a corporate role
• Experience supporting/using tools such as Windows 10/11, Office 365, and Intune

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Whitewater, WI.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.