Cynet systems Inc is hiring: IT Technical Support Specialist in Milledgeville

Job Description

• The IT Technical Support Specialist will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.
• The ideal candidate will have strong knowledge of computer hardware and software, network maintenance, and industry trends to keep operations efficient and secure.
• This role will directly engage with employees across the company, driving productivity and supporting overall growth.

Objectives of this Role

• Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and system improvements.
• Enable faster and smarter business processes and employee productivity.
• Research and evaluate emerging technologies, hardware, and software.
• Serve as the subject-matter expert supporting Windows, Microsoft, Adobe, and other widely used applications.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration to ensure components meet business needs and work seamlessly.
• Implement applications and software upgrades and troubleshoot performance issues.
• Train employees in using software and hardware and provide technical support when needed.

Requirement/Must Have

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption.
• Ability to troubleshoot computer peripheral devices including printers, scanners, MDF, monitors, keyboards, and mice.
• Experience troubleshooting end-user computing devices such as desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment.
• Proficiency in software installation and troubleshooting.
• Basic networking knowledge with the ability to troubleshoot network issues from the command line.