Ohio is hiring: IT Support Specialist (Infrastructure Specialist 2) in Columbus

Overview

What You Will Do at ODM:

Office: Information & Technology Services

Classification: Infrastructure Specialist 2 (PN 20038910)

Primary Technology: Endpoint Customer Support

Secondary Technology: System Scheduling

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking an IT Support Specialist to provide first-level technical support to end-users. This position will be tasked with troubleshooting hardware and software issues, assisting with file transfers, and managing incoming support calls. As an IT Support Specialist, your responsibilities will include:

Responsibilities

• File Transfers:
  • Assists users with transferring files, ensuring data integrity and security during transfers.
• Hardware Support:
  • Diagnoses and resolves hardware issues (e.g. computers, printers, peripherals).
  • Performs hardware installations, upgrades, and replacements.
  • Maintains inventory of hardware components and manage warranties.
• Software Support:
  • Troubleshoots software-related problems and provides solutions.
• Phone Support:
  • Answers incoming support calls and provides first-level assistance.
  • Logs and tracks support requests in a ticketing system.
  • Escalates complex issues to higher-level support teams when necessary.
• General Responsibilities:
  • Provides excellent customer service and maintain a professional demeanor.
  • Strong communication and interpersonal abilities.
  • Problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment.

Qualifications

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Technical Skills: Operation Support

Professional Skills: Customer Focus, Problem Solving