Monogram Foods is hiring: IT Support Services Manager in Memphis

Overview

Join to apply for the IT Support Services Manager role at Monogram Foods.

Location: Memphis, TN. This hands-on management role provides technology leadership by managing staff, researching, and implementing technological strategic solutions to meet Monogram Foods business requirements. The role maintains the company's IT infrastructure across sites and manages issue resolution via the companys ticketing system, ensuring a high level of customer service for all users. The IT Support Services Manager will ensure suitable systems, policies and procedures are in place to support operational and administrative requirements and will develop and support strategic plans for improving and implementing IT systems and solutions. This position reports to the Director of Technology and has 5 direct IT reports.

Responsibilities

• Maintains the IT infrastructure including server, network, personal computing, telephony, security and other related technologies in a Microsoft Windows environment.
• Provides leadership to a small team of 6-8 resources supporting 6+ sites; organizes, prioritizes and tracks task progress.
• Plans, organizes and manages technical support activities including:
• Issue escalation
• Setting a high standard of customer support
• Understanding issue root causes and implementing preventative/corrective actions
• Communicates job expectations, plans, monitors and appraises results; coaches, counsels, and enforces systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees, and developing growth opportunities.
• Provides issue tracking and resolution to team members.
• Establishes and maintains internal and end-user documentation including policies and procedures.
• Manages issue resolution through the company ticket system to ensure completion.
• Designs, develops, implements, and coordinates systems, policies and procedures.
• Ensures data security by enforcing policies.
• Defines, delivers, and supports strategic plans for implementing information technologies to improve organizational effectiveness and efficiency.
• Provides project management to Information Technology initiatives.
• Maintains an IT asset inventory.
• Maintains quality service by establishing and enforcing organizational standards.
• Participates in financial management of annual budgets, forecasting requirements and tracking expenditures.
• Maintains a safe and secure work environment.

Qualifications

• Bachelors degree in Computer Science or related field or equivalent experience
• Minimum of 5 years of hands-on experience managing a Microsoft Windows environment including Active Directory, security and Windows Server versions
• Proven leadership and managerial skills to manage tracks of work with up to 8 people
• Proven experience managing IT infrastructure and services
• Proficient in computer hardware, cabling installation and support, wireless technology applications and IT security
• Proficient in Microsoft software, including Server and Office 365
• Understanding of network technology and network management
• Strong technical documentation and hands-on experience with MS Excel, Visio and other standard tools
• Experience implementing and supporting related telephony services such as phone and video conferencing
• Excellent communication, presentation and facilitation skills
• Must be 18 years or older

Skills

• Strong analytical and problem-solving capabilities
• Strong project management, relationship-building and communication skills
• Process-based approach to projects with a strong focus on governance
• Good communication skills including executive-level presentations
• Works well as a team member or a team lead
• Works well across all levels of the organization

Note: This description reflects the current role responsibilities and qualifications as posted. Referrals can increase your chances of being interviewed. This posting includes no other job openings or listings beyond what is stated here.